How do I respond to a student question if I don't know the answer?
Paula Wilson View Profile
Comments
Juan Sanchez
Honesty is the best policy!!!!
Joan Vargas
good advice
Nikki Banana
Great response. Honesty is the best response.
Quan Hodges
I agree honesty is best thanks for sharing
Chinell Henry
Honesty seems to be the best policy. Students sometimes know the answers and are testing us.
Eamonn Hoban
good advice
Samantha Irigoyen
Excellent, honesty is the #1
Venice Williams
Excellent response.
Sarah Evangelista
I love this response. Honesty is the best policy, and it lets your students know that we are human and may not know everything. I think also reaching out to other departments from time to time for help is good so that you are also utilizing other resources to help the student in the answers they need.
Bernie Malabanan
Excellent video. Being honest instead of giving an answer which they might cross reference and find out to be incorrect is the most suitable thing to do.
Ryan Dower
Honesty is the best policy. It opens the door for students to learn and create the sense that we are all humans trying to learn and grow.
Arianne  Ackerman
I believe in honesty. I agree it builds with your student that we are all human and dont know everything but we will work to get that for them.
Thank you for sharing.
Paula Robinson
I agree with your point of being honest with students if you do not know the answer to a question they have. I also make sure that I have a list of people whom they can speak to to find answers as well as direct them to the Learning Resources embedded in the course that could help them find an answer while I also look for the correct one. I suggest that we both take time to research for the information that way they are active in the process rather than passive.
Steven Muntz
Great comments Paula. As you mentioned, being honest is always a great place to start. I have found that the other key item in communicating with students is giving them feedback in a timely manner. If students have to wait for several days to get a response to a question we have failed the student.
Patricia Roach
Great response. Thank you! Being honest is important.
NATORIOUS BLACK
Yes I agree as well being honest helps both of you to an extent you as the instructor can find out along with the student and it will be an educational point for you and a sharing and learning point for the student .
Raymond Lopez Medina
Listen and process before we give an answer.
Dr Cullen  Bass
Absolutely agree
Morgyn Malm
I completely agree. Honesty is always the best policy.
YASSER ROJAS VALDES
Very interesting and so true and usefull!
Deanna Amador
Absolutely agree
Sulee Allen
Thank you Paula, honesty is the best policy.
Tanya Rose
Be honest. Recognize the autheticity of their question and choose one of these two options: research their question right then and there if time allows; or tell them that you will get back to them with an answer.
Steven Kouyate
Honesty is indeed, the best policy.
Terrie Howsden
i agree full heartly
Darryl Jessie
Thank you Paula. Love your accent!
Gabriella Zuazo
Yes, honesty is the best policy. I always let my students know I will get back to them with the answer.
Tasha Taylor
I agree, being honest with the student is the best way to build confidence and trust and ask them for some time to get the correct answers and you will get back in touch with them. They understand HONESTY.
paul nash
I feel the same way being open and honest and telling the student I dont know but I will get back to you withe coreect information helps build the confidence
Maria  Acosta Estrada
Be honest with the student that you do not know the answer and that you will look into it. Once you have found the answer make sure to inform the student.
Miranda Horn
Very well said! Honesty is the way to go. I would also tell them "I am not sure, but I know someone who can better answer that for you, let me look into it and get back with you".
Roberta Crosara
Sincerely: i don´t know yet, but i will look for your answer...
Georgette Personna
If I don’t know the answer I will be honest white them I will find the answer and get back to them
daniel hogue
thank you
Stephanie Mendez Morales
Thanks for this video!
Roxanne Hinds
You are so right. Let them know that they asked a hard question and you will pursue an answer for them.
Jonathan Kelly
Great Advance!
Syeda Kazmi
Thank you for sharing.
Teri Bialek
first understand then, understood.
Barbara Rodriguez
Thank you so much for the information. I is a help to watch your video.
Pamela Farough
Love your response!
Henry Grigsby
I agree with you, I always tell my students that I might not have the answer, but we can find the answer together. I found that to also put the student at ease.
lorenza grier
Thanks! I am a new instructor and this really helps.
Bobbie Cobena
I like the idea of keeping them in the loop by stating" Let me find out" instead of keeping them on an indefinite (virtual hold) without frequent updates. Thanks!
Shawn Witmer
I agree with this video statement because not being transparent only leads to the possibility of giving incorrect information .
Carrie Fuller
Thank you, sometimes it feels like so much pressure that we know absolutely everything
Alexander Nieves
I always tell my students that transparency in instructor knowledge is vital, this way they are all aware of my range of education and knowledge. Reviewing is part of my job, staying on top of my practice, and ensuring I can teach my students appropriately and effectively. Therefore, I have no shame in admitting that I need to review that or research a bit and get back to them when I have an answer I like rather than guessing an answer or giving a haphazard answer.
Oscar Flores
Excellent answer!
Sandra Griffin
I would be honest and inform them that I will research it and get back with them with the answer once I found it.
Firas AlNajjar
As Paula said be honest, involving the student to find the answer together if time permit will bethe best option for me
alfred casey
I think the answer lies more in how much trust that the instructor has and so that should be a lot as possible and this is where calculated risks may have to be taken where an instructor may have to come back and admit a mistake, but the instructor will have to have credits.
Michael Riccardelli
Nice response!
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