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Do not call

The do not call list is appropriate.

Ethics

It's good to see that individual ethics are monitored.

Managing Call Lists

What is the exact process for managing call lists? What I am looking for is some detail regarding the productivity of admissions representatives when they are making phone calls to prospective students. Other than clearly noting that a student wishes not to be called again or has verbally expressed disintreset what are the processes to ensure: - Calls are not being made past XX amount of times to a number that is never answered (just to log an attempt) - Call are not being made to numbers where a voice mail is required or commonly the result (past X many times). - Calls where it is evident that that phone number or prospect has been contacted X many times over the past 1, 2, or even 3 years. I am just interested if there is a clear process for how to manage this and the productive efforts of admissions reps.

Conflicting interests within an organization.

There are many instances that an organization is consisted of different departments each with conflicting goals. How, as a manager, do you manage an effective team under these circumstances.

compliance

some of the schools have their financial aid officers sitting in less private or open areas to discuss financial aid and other discussion private matters. Are we looking into changing this so that private matters are discussed privately

catalog information

how current is the information and is this user friendly for students

NSLDS

Since FA can't run the report during, should we have student check into that before coming in for financial aid appointments?

implication of new legislation

proper education should be conducted before implication of new legislation

Non- monitery motivation

Would it be appropriate to offer food items as incentives to students, i.e. pizza party?

catalog information

When information is mistakenly missing from the catalog, should a separate document be created and signed by the student?

Ferpa

Does FERPA affect telling information from department to another on the same campus?

Human Resources Training

Shouls our campus presidents, as the HR designess for the campus, recieve more training?

In Service Training in Risk Management

Do our campuses have an adeuqate level of emergency preparedness training?

The Limits of FERPA

Are handling student confidentiality consistently?

Implications of New Legislation

Do we anticipate a broad imact to the sector from Gainful Employment?

ATB

Why is the ability to benifit test not honored by most schools?

Incentives

If you give a perspective student a free "sample product" of what they will be using in the classroom that has no monetary value; is this considered inappropriate? (Beauty School Industry)

Do Not Call

Are we allowed to contact a person that resubmits their information as a lead if they previously asked to be put on our schools do not call list?

Job Placement

Who says that X number of days on the job is satisfactory for them to be placed? What affect does July 2011 have on this?

Ethics

What ethics are being broken? If a admissions representative is interviewing a candidate and the person has a visible handicap for being slow at communicating. However, the candidate passes the entrance exam. The registration fee is not paid because the candidate lives in a assisted living center with no job. The DOA allows the student to attend class and the first night the student is in a altercation with another student and harassment charges are filed against this candidate with a handicap. What could have admission done to prevent this?