Compliance is an ongoing mandate that must be met with the latest information and understanding of current requirements. This group is for educational professionals who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance.


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Compliance versus a Culture of Compliance | Origin: CM107 | New comment by Joy Ritz

Consistency & transparency are key to building a culture of compliance. If people don't understand why they need to do something, then they're not likely to comply.

Sustaining a Culture of Compliance | Origin: CM107 | New comment by Erin Henry

Customer service is a key component on how to sustain a culutre of compliance.

Noncompliance | Origin: CM107 | New comment by Erin Henry

The loss of trust by a student is damaging with real consequences for the student and does not allow us to uphold our mission.  

Substantial Misrepresentation | Origin: CM107 | New comment by Erin Henry

I learned more on how testimonials are subject to misrepresentation.  Importance of understanding all aspects of where misrepresenation can arise.   

Misrepresentation | Origin: CM107 | New comment by Erin Henry

The affirmative vs superlative chat is a great resource for all associates to have on hand for reference.  

Disclosures and Representations | Origin: CM107 | New comment by Erin Henry

The importance of training faculty on representations, especially in the online environment.  Alot of focus is placed on Admissions/FA/GES.  Training on representations being accurate,...

Compliance versus a Culture of Compliance | Origin: CM107 | New comment by LaKisha Sayles

Compliance requires you to following the rules, guideline, and be trustworthy when provided information about you school.  Cultural of compliance is providing accurate information to your...

Understanding Regulatory Oversight | Origin: CM107 | New comment by Erin Henry

I did not realize that states are required to license and oversee distance ed schools (if it is being offered to residents of that state) and even if the school is located out of state.  

Compliance versus a Culture of Compliance | Origin: CM107 | New comment by Erin Henry

Empowering everyone that they have a profound impact on the culture of compliance that extends beyond policy.  To achieve a true culture of compliance, everyone must understand the why behind...

FERPA Fundamentals | Origin: CM141 | New comment by Judy Ballard

This gave me insight into the drama I went through to get my academic records from one institution recently.  I do think they may have violated my rights - I did eventually get what I needed...