Consistency & transparency are key to building a culture of compliance. If people don't understand why they need to do something, then they're not likely to comply.

Customer service is a key component on how to sustain a culutre of compliance.

The loss of trust by a student is damaging with real consequences for the student and does not allow us to uphold our mission.  

I learned more on how testimonials are subject to misrepresentation.  Importance of understanding all aspects of where misrepresenation can arise.   

The affirmative vs superlative chat is a great resource for all associates to have on hand for reference.  

The importance of training faculty on representations, especially in the online environment.  Alot of focus is placed on Admissions/FA/GES.  Training on representations being accurate,...

Compliance requires you to following the rules, guideline, and be trustworthy when provided information about you school.  Cultural of compliance is providing accurate information to your...

I did not realize that states are required to license and oversee distance ed schools (if it is being offered to residents of that state) and even if the school is located out of state.  

Empowering everyone that they have a profound impact on the culture of compliance that extends beyond policy.  To achieve a true culture of compliance, everyone must understand the why behind...

This gave me insight into the drama I went through to get my academic records from one institution recently.  I do think they may have violated my rights - I did eventually get what I needed...