I learned in this module (admissions training) the importance of admissions representatives completing training, which allows them to know all the rules, regulations, terms and pertinent information in order to provide adequate attention to applicants and know how to conduct themselves when carrying out admissions.
And also the importance of creating an effective resource notebook, this allows all the information to be kept organized, making it possible not only to access the information quickly but also to keep it updated with the latest changes or new regulations, as well as to use it as a reference to answer or clarify doubts that applicants may have.