Recognizing the EduPreneurial Side of your School | Origin: RT104
This is a general discussion forum for the following learning topic:
Best Practices to Enhance Student Retention --> Recognizing the EduPreneurial Side of your School
Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.
The students are also customers and each department in the institution plays a role in providing them with excellent customer service and helping them thrive.
Understanding the students are paying customers is important as well as understanding they all come from unique backgrounds that effect their outlook on the future.
The students are our customers and we should take essential steps to ensure our customers are as successful as possible and have a great experience. We need to be aware that not everyone that comes through our program has the same HABE's. We need to ensure that we continually motivate them to continue their education and help them through whatever challenge they face as a student to ensure they are as successful as possible.
I believe that showing the students that you really care about them can make a big difference in their success. Many students do not have a good support system.
The most important thing is getting the student to graduation and one way to help with that is to help the student's mindset. A student may have many factors that influence his/her HABE's or thinking. Being patient and understanding and reminding a student about their vision for their future can be very helpful. Sometimes you are the only one in their life telling them they CAN. Impacting a life in such a way can have a major impact on the world around the student causing the student to share the good news of what an amazing community we have here at the school, which only leads to more students taking the leap and pursuing their own education.
Students are paying customers, so we should treat them with a customer service mindset—being positive, welcoming, and attentive to their goals from the very first interaction
Your personal HABEs could impact the interaction you have with a student and their education
I enjoy seeing students succeed and reach their goals.
Students are essentially customers, they are paying for an education. We should have a customer service mindset when interacting with students. Often we might be the first person they interact with at the campus so it's best to be positive and give a listening ear to what they are wanting to pursue while here.
People will rise to the expectations of the people they look up to. Expect the best of the students you work with. Expect them to do well and make sure they know it. This will keep them motivated and strive to do their best because they know someone is looking at them and expecting something of them.
In reading the section, customer service is everyone's role when working with students. When we offer excellent service the business will be successful!
That education has become standardized and a business.
HABES and blind spots are barriers to education.
It is sad that education is a business.
Any type of 'bad customer service' or experience will stay with a student long term (and very difficult to overcome). It is vital to provide students with positive and supportive interaction to motivate their success.
Caring for our students and offering great customer service to them and to each other are great ways to help our students and our organization to be successful.
Im going to have my students create vision boards
We must support our students
Customer service approach is the best way to approached students and staff.
