The delivery of student services is essential to the enrollment and retention of students.  Those professionals working in the area of student services need to be current on what services students are seeking and how they can best be delivered. This group is for student services professionals who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 

 


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Preparing for Customer Service Success | Origin: RT105 | New comment by Clara Rubianes

Different ways to make employees to go above and beyond. Training,incentives,etc.  Good Customer Service always.  

Creating the Customer-Centered Organization | Origin: RT105 | New comment by Clara Rubianes

My goal is to make my service all about the customer. Treat them the way they want to be treated.     

Creating the Customer-Centered Organization | Origin: RT105 | New comment by Theresa Wycoff

I found it really interesting that, even though the general consensus is to keep and retain every costumer possible, that some individuals cost more than they are worth to keep. It goes against the...

Customer Service | New discussion by Ruby Ong

Customer Service is not just providing answers, but it's the face of the company.

Model, Mentor and Monitor the Right Kind of Traits | Origin: RT104 | New comment by Ruby Ong

When you deal with your students, you must speak their language.  Say it in a way that you can be understood. If you have to say it 3x, then do it.

Blind Spots | New discussion by Ruby Ong

It's true there are blind spots but one must try harder to look around first prior to complaining. 

Making a Positive Impact on Students | Origin: RT104 | New comment by Ruby Ong

It is EQ that makes you aware of others' emotions that includes your own. I think, the most successful professionals are those who thrive in their fields because of their EQ. EQ is an indicator of...

Model, Mentor and Monitor the Right Kind of Traits | Origin: RT104 | New comment by Ruby Ong

Be compassionate to the needs of your students. 

The Importance of Organizational Culture | Origin: RT104 | New comment by Daniel Molina

Having a common goal for students and remaining focused on having a postive atmosphere will set students up for success.

Recognizing the EduPreneurial Side of your School | Origin: RT104 | New comment by Daniel Molina

It is important for us as educators to pay attention to our students. Doing so allows us to recognize what struggles a student muight be facing and gives us the ability to better assist the student....