Learning to be flexible and adaptive to students' needs is a great way to ensure success in any institution. 

Building up a team will result in better customer service. 

Team work is essential to the success of an organization. Negativity can't be allowed to fester and ruin the culture. 

The rapport has to be positive to keep students motivated and engaged. 

HABES and blind spots are barriers to education.

The image of the institution should go just beyond pictures and testimonials. Processes should also be a part of it. How is the admissions process streamlined to make it easier for the student to apply and be accepted? Is the acceptance process smooth and efficient? What about student services? Instruction and grades? It is easy to paint an image of what could be possible at a university, however, there needs to more substance to the processes to make the students feel they bought into something valuable. 

Students have to feel a sense of belonging to be fully engaged in the learning process.

Education should not be so business oriented, however, that is the reality of it nowadays. Customer service in education needs to go farther than what is mentioned here. The products that are being sold is learning and knowledge. The students need to realize that their investment is within themselves. Customers that buy these products because it is a trend will not flourish since they assign temporary value on it. The issue is that universities and colleges are no longer the only ones who sell these products and that students can learn just as much on their own or within other… >>>

We as a campus should support students throughout their programs. Stress affects student's ability and decision making to continue their program as a campus we should plan and strategize on helping, supporting and encouraging our students

Retention is the responsibility of the whole campus. Separating Fact and Myth to retain students