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Ask a question from your peers to help you in your professional work. Seek different points of view on a topic that interests you. Start a thought-provoking conversation about a hot, current topic. Encourage your peers to join you in the discussion, and feel free to facilitate the discussion. As a community of educators, all members of the Career Ed Lounge are empowered to act as a discussion facilitator to help us all learn from each other.

Paying Attention

Its important for us to never forget that a simple hello and a few questions such as how are things going helps student students to feel connected. 

Student Retention

Each member at ECPI has a duty to engage ind "Student Retention" it starts with us and being actively engaged in the lives of the students. Providing each student with the tools they need to be successful and making learning fun and being engaged with the each student and their academic needs.  

How do you get your colleagues to reach out to students?

Everyone at the school from the receptionist to the admissions to the instructors and even the janitorial staff has a role in helping maintain student retention.  I have been in many work situations where folks indicate that "is not their job," but retention is everyone's job.  As a student services representative, it is disconcerting when we lose students based on the fact that they felt they were not listened to and that their concerns were not addressed.  It seems that communication breaks down and questions are not asked to find out what the issue is as to why students are not succeeding.  Case in point, a student reached out saying that they could not get into their student portal and when the IT kept addressing the issue via email, the student was not able to get what they needed.  The case of the matter is that the student did not mean portal, but meant LMS.  Once the phone call was made, the issue was resolved and the student was able to get what they needed.  But it took several attempts on the part of numerous people to see what she actually needed.  Unfortunately by this time the student was already behind and ready to quit. Better training is in place to avoid these issues, but it boils down to communicating directly with the student and asking questions.  Many folks feel that the email mode of communication is sufficient to reach everyone, but as educators, we recognize that the learning styles of all students do not lend well to that.  Some folks really need to hear and see how things are done, and not just told. I use teams quite a bit to meet with students to show and tell them how to find things in their courses.  The personal touch and guiding them through the process in the LMS by having them open various links help them interact better with the learning system.  It is important that folks go beyond just the email to reach students and not assume that just because they sent the email, it doesn't mean that the student understood what they meant.  I don't mean that we call each student, but when students reach out to a department a second time for an issue, then we need to call to continue to open the lines of communication.  

Student services

What should student services do if there is a problem occurring?  

when you in a classroom teaching what do you do if?

  A student gets out of line and starts yelling and gets completely out of control 

Working with Narcissist's

How do you work with  Supervisors that believe their role is to point out mistakes and make you accountable without giving you guidance and reassurance on the good work you have done.

Customer Service

Customer Service is not just providing answers, but it's the face of the company.

Blind Spots

It's true there are blind spots but one must try harder to look around first prior to complaining. 

Preventing Stress

How does your school identify student's who are experiencing stress?  Do you quantify this risk in any way?  

Customer Service

What do your companies do to personalize your customer service?

Additional Customer Service Insights | Origin: RT105

This is a general discussion forum for the following learning topic: Raising the Bar to 'First-Class' Customer Service --> Additional Customer Service Insights Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.

Preparing for Customer Service Success | Origin: RT105

This is a general discussion forum for the following learning topic: Raising the Bar to 'First-Class' Customer Service --> Preparing for Customer Service Success Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.

Creating Value for Your Customer | Origin: RT105

This is a general discussion forum for the following learning topic: Raising the Bar to 'First-Class' Customer Service --> Creating Value for Your Customer Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.

Creating the Customer-Centered Organization | Origin: RT105

This is a general discussion forum for the following learning topic: Raising the Bar to 'First-Class' Customer Service --> Creating the Customer-Centered Organization Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.

The Importance of Organizational Culture | Origin: RT104

This is a general discussion forum for the following learning topic: Best Practices to Enhance Student Retention --> The Importance of Organizational Culture Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.

Making a Positive Impact on Students | Origin: RT104

This is a general discussion forum for the following learning topic: Best Practices to Enhance Student Retention --> Making a Positive Impact on Students Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.

Recognizing the EduPreneurial Side of your School | Origin: RT104

This is a general discussion forum for the following learning topic: Best Practices to Enhance Student Retention --> Recognizing the EduPreneurial Side of your School Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.

Model, Mentor and Monitor the Right Kind of Traits | Origin: RT104

This is a general discussion forum for the following learning topic: Best Practices to Enhance Student Retention --> Model, Mentor and Monitor the Right Kind of Traits Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.

Integrated Career Services Affects Retention | Origin: RT103

This is a general discussion forum for the following learning topic: Implementing Successful Student Retention Strategies --> Integrated Career Services Affects Retention Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.

School Involvement Affects Retention | Origin: RT103

This is a general discussion forum for the following learning topic: Implementing Successful Student Retention Strategies --> School Involvement Affects Retention Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.