Addressing Challenges | Origin: AD112
This is a general discussion forum for the following learning topic:
Best Practices in Presenting the Value of Your Institution --> Addressing Challenges
Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.
When a student voices concern, it is important to be honest, display empathy and customize.
Addressing challenges: clarify, acknoweledge, address, confirm
By understanding a student's challenges and addressing their fears with facts, resources, and guidance, we can position ourselves as a meaningful solution and significantly reduce the number of prospects who disappear due to uncertainty
There will at times be challenges with prospective students. It's best to be honest and considerate, giving the prospect valueable information and a safe space to discuss those possible challenges and resources.
Comment on Hanifa Schlinger's post: well said!
Understanding the challenges a student may present allows you to know where we can potentially fit in and create a solution for them that can impact their decisions to move forward with us in a positive yet powerful light. Common reasons a prospect will not move forward in their education is due to fears of the unknowns. But if we can help them navigate and face those fears with facts, resources and educating them, we can help the percentage of those that go MIA decrease dramatically.
Challengers are an indication that our prospective student is interested on our school. It does not mean he or she will enroll necessarily if its not the proper fit at the end.
I learned how to address structure and how to move forward. I intend to use the steps they have provided in this module on how to move forward.
I liked the concept that honesty, empath, and customization equate to trust and mutual respect.
I have learned that sometimes we may stumble upon a challenge. That does not mean it is a bad thing though. We can take that challenge opportunity to clarify and restate our value representation.
This section opened my eyes up to having a system in place for prospective student challenges. I really liked the section on empathy.
For me, letting people go who do not align with the mission and vision of our institution is crucial. Not just that, it may not be time for them to be a part of our institution. Share all the benefits and give them time and space to think about but treat them with respect, nonetheless.
Great tools and strategies to ensure challenges are addressed in a structured-uniform manner.
When the student has a challenge he is really thinking in our school with a positive choice.
Acknowledging that challenges can be of benefit to us when presenting to a student. Providing them with information that can ease those challenges.
I appreciated the fact that sometimes "setting them free" is the best option.
Challenges show that the prospect is listening to you, and is trying in their head to make things work. A challenge can be a blessing; it can be discussed and worked through.
Not all prospects student know exactly what they want. I think the officer must be prepared to attend and with his presentation be able to help define himself
Challenges are not rejection but opportunity for you and the student to thing through issues and ensure your school is the right fit.
