Activity Feed Discussions Blogs Bookmarks Files

Think of blogs as self-published mini articles. Share your experiences and challenges. Share your successful and failed strategies. Share your proven techniques and best practices. And don’t forget to solicit comments from your peers so we can all learn from the collective knowledge and expertise of our thriving community.

Phone manners

I learned to carefully listen to the caller, be polite not to rush the caller and always speak clearly and if not sure ask questions

Key Takeaways from the Admissions Professional Code of Conduct: A Practical Guide

Honesty First: Always prioritize truthfulness in interactions with students and stakeholders.

Alignment of Values: Ensure your personal beliefs align with the ethical standards of your organization.

Ethical Customer Service: Exceptional service should never compromise ethics or hinder student development.

Non-Discrimination: Uphold admissions standards that promote equal access and service without prejudgment or discrimination.

Vigilance and Responsibility: Stay alert to moral issues, and actively engage rather than avoiding situations that are morally questionable.

Commitment to Morality: Make an unwavering commitment to act in morally appropriate ways at all times.

Transparency Matters: Providing incomplete information… >>>

Great reminders!

Exploring and finding out about all the issues that affect the student's decision about going to school is so crucial.

Listening Skill

I definitely can work on my listening skills. I need to always remember listening is a choice. Listen, do not judge, and meet every prospective student with a clean slate. 

So Important!

Active listening always is essential.

So Important!

Stick to the plan.

Different ways of communication

the 3 ways of communication is important depending which one is taking place

Face to face




Insights: Communication Essentials

As an Admissions Professional, one must learn why are we communicating with our prospective clients - we do not just respond, we listen to their concerns. By that, we will know what would be the most effective way we can assist them. We must also be mindful on how we interact during face to face, telephone, and written transactions.

Best Practices in Admission Work space

First of all, I have a action plan to be prepared and have a positive attitude everyday at work.  I will aim to apply all knowledge with Integrity to represent the institution.  I also will give accurate information to prospective student's and colleagues. I will display a work ethic which will enable me to meet and exceed metrics and KPI performance targets.

Building Student Relationships

Strong relationships provide a foundation for student engagement, belonging, and, ultimately, learning. The more high-quality relationships students have with their teachers, peers, and coworkers the better their engagement in school is the perfect picture for success. 


Connecting with our students is not the only way to measure success as an admissions manager or person. There are other dynamics to factor in as well such as "Team Building". This is one of the most effective ways to establish buy-in from your team. It shows them that you care about their well being, work life balance and success. This initiative also gives you the opportunity to do some fact finding about your team that we may often overlook because we are jammed with the day to day activities of driving the business. 

Things like, "team pot-lucks, after work… >>>


The ultimate challenge is when the student says I can afford the program.

Communicating for Success

The most important thing in the admissions process is to build rapport, credibility and follow-up. These skills and techniques have helped me in my success with show rates and enrolling a confident student.

Personal Improvement Plan

I plan on gaining more product knowledge so that I can relay the necessary information to prospective students. I also need to practice in how I engage prospective students to connect and make contact more personal. 


I've just entered the job of admitting students.  It is very rewarding to see them get excited about a program or for passing a test. 

Action plans

This gave me good insight as to why, I may  not be getting return calls. I will use the 4 "C's" to help me acheive a better return rate on my voice messages.

Best practices

One of  my best practices is connecting with students by phone and during the appointment to build rapport. This builds trust, and prospective students feel comfortable and more confident in moving through the process.



best practices

When Communicating with a prospective student listening, Finding out what their needs are, and proper body language are keys to success.


Great Information

Great Program

I am really enjoying this program and the learning material