My attitude can not only impact my success, but impact those around me. In addition, loving what I do can also impact my overall attitude toward coming to work, my health, and longevity in my role.

I believe having a framework is very important rather than a script. Having that makes the prospect feel heard but you can also find out information on the prospect that may be important and affect their education. 

I learned that students may experience friction or hesitation when making enrollment decisions, especially when they feel overwhelmed. I will apply this by listening, asking clarifying questions clearly explaining nexts steps and respecting each student's pace.  

I learned that being successful in admissions requires four key competencies product knowledge, people skills, sale skills and a positive attitude. I also learned the importance of reflection on what's working and I can improve. 

I learned that planning for success means helping prospective students understand their options and make informed decisions. I will apply this by providing clear information, supporting students throughout the process, and following up when needed.

I learned that helping prospective students become more resourceful is important when they face challenges during the enrollment process. I will apply this by understanding their concerns, exploring possible solutions, and helping them make informed decisions based on their individual needs.

I learned that understanding the prospect’s environment is important to identify their goals, needs, and possible challenges. I will apply this by listening carefully, asking meaningful questions, and helping prospective students explore the options that best fit their situation.

I learned that an ethical enrollment process should focus on understanding the student’s needs and helping them make the best decision for their goals. I will apply this by listening carefully, asking the right questions, and providing clear information without pressure.

Making sure your inbound call process is up to date with modern admissions techniques can help ensure your calls and meetings are closer to the same nuber. 

This section was a reminder, but what took me back under "Bringing Questioning and Listening Together" bridging the gap between what is being said and not heard, and asking open-ended questions. 

Taking notes is important, even if you do shorthand notes, makes sure to go back afterwards to write out to meaning so you are not leaving anything out. 

I believe you can never review information on active listening enough. Sometimes doing repetitious work, you may miss something, so having a refresher or even seeing it different helps.