Utilizing active listening to improve better communicative outcomes. 

Nonverbal communication speaks volumes compared to verbal language. 

It is okay to step away, having a follow up will help keep the connection in the event the student is not ready. Follow ups need to have an intent and can be done varies ways, days and times. Every student is different with a unique schedule and situation, change it up.  Reassessing for any new obstacles and challenges is important to ensure a student is really ready. Ask for referrals, don't forget you have goals to find new prospective students.

Instead of running from the challenges, it is important to clearly identify them. If you know the challenges, it will allow you to help provide tools to overcome them. Providing support and resources will allow the student to solve their own problems while creating confidence that will prove to be beneficial while in school. 

Gathering information through active listening and open-ended questions helps build rapport and a connection with the prospective student. This is important because understanding a student's key motivations, challenges, objections, and needs is essential to ensure your program is the right fit for them as well as determining if they are the right fit for the program.

 An ethical enrollment process with a prospective student established mutually agreed-upon goals and objectives. is critical to follow up and maintain regular communication. Follow-up will allow you to continue your partnership as you watch them thrive and succeed.  is extremely important to remember that we still need to connect with that student as if they had no prior knowledge. We need to reinforce the value, highlight the attributes and benefits specific to that person, and gain their commitment for a second time.

 Improving student resourcefulness is a critical component of an ethical enrollment process. One of the most important things you can do is help your prospective students address their challenges by helping them to be more resourceful in discovering options for themselves.

Prospective students often come to find what motivates them. This helps shed light on how they really feel about going to school, ultimately leading them to an increased awareness. It offers the prospective student the chance to determine if school, in general, is an option for them and what needs to happen for that to take place. It’s helpful to have resources you can reach out to when working with prospective students on their individual challenges. But keep in mind that these are not one-size-fits-all solutions. Elements of them may be helpful, but it is crucial that you tailor them… >>>

Admissions interviews were a one-sided information interrogation. In an ethical enrollment process, this stage involves both parties learning about needs and wants and exploring fit. Helping an individual be an active participant in understanding their current situation and where they want to be. From there they can set goals and take specific steps to reach those goals.

It is a very fine line between showing empathy & showing sympathy.