Admissions Performance Group

In an increasingly competitive and highly regulated environment, admissions personnel must achieve the highest standard of performance to succeed. They must foster an environment of trust and maintain a customer-first attitude. This group is for admissions personnel who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape. Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 

 

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Mastering Outbound Calls | Origin: AD106 | New comment by Pamela Tchorz

Very informative

Inbound Call Excellence | Origin: AD106 | New comment by Pamela Tchorz

Listen before responding 

Understanding Value | Origin: AD112 | New comment by Gregg Docktor

I think value is determined by the depth of knowledge of the Admissions Rep along with the passion that comes across with the school representative and others that the student meets at the...

Preparing and Presenting Value | Origin: AD112 | New comment by Rachel De Armond

Be sure to listen to your prospective student. What one student sees as a value for your school, may not be seen as value to another person. The presentation needs to be tailored to who you are...

Creative Follow-Up for Better Results | Origin: AD114 | New comment by Claude Beckles

I love the 4 Cs especially the one related to Creativity.  If you are truly conducting a thorough interivew you will iun ov ef something that nis not related to the Admissions...

Successfully Handling Challenges and No Shows | Origin: AD114 | New comment by Claude Beckles

I agree with utilizing techniology automated text or emails for appointmetn confirmations.   Listening for the emoltional hot buttons will allow you to get past the surface objections to...

Mastering Inbound and Outbound Communication | Origin: AD114 | New comment by Claude Beckles

Customizing your approach and being in the moment I believe is essential to providing the potentail studnet with a great experience.

Understanding Value | Origin: AD112 | New comment by Rachel De Armond

Value is different for every student. We need to listen to them to see their factors in identifying value.   

Fostering Communication Excellence | Origin: AD114 | New comment by Claude Beckles

I like the aspect of the new hook.  Technology has changed the recruiting process.  I agree that you have to truly develop a rapport with your perspective studnt.  As we say get to...

Additional Techniques for Presenting Value | Origin: AD112 | New comment by Hanifa Schlinger

Tone of voice is important, and I agree a good technique to keep a prospect engaged is to use their name alot while speaking to them.

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