In an increasingly competitive and highly regulated environment, admissions personnel must achieve the highest standard of performance to succeed. They must foster an environment of trust and maintain a customer-first attitude. This group is for admissions personnel who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape. Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 

 


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Improving Resourcefulness | Origin: AD108 | New comment by Kimberly Taylor

Helping students find the best resources for their needs is crucial.  Especially for our students at Stratford. We have a high international student population and sometimes some of the items...

Charting a New Course | Origin: AD108 | New comment by Kimberly Taylor

From this segment, I have learned best approaches to information concerning perspective and potential students. 

Exploring the Prospective Student's Environment | Origin: AD108 | New comment by Kimberly Taylor

It is always to know where a student comes from and what the current situation is about.  This better helps you assist the student and their needs when obtaining knowledge and information about...

Improving Teamwork | Origin: AD107 | New comment by Kimberly Taylor

I learned with this segment to be very conscious of my team and how they look at things.  Together we can change weaknesses to strenghts and work through any problem or area that might need...

Principles of Effective Collaboration | Origin: AD107 | New comment by Kimberly Taylor

Talking with other AO's and sharing best practices always is a benefit to an AO.  Experience in the field is always a bonus, but sometimes shedding new light on familiar situations leads to...

Generational Communication Preferences | Origin: AD107 | New comment by Kimberly Taylor

It has not taken long to figure out how a prospective student likes to communicate.  Once that method is determined, keep with it.  It makes your day much more productive in the long run!

Relationship Building in the Admissions Process | Origin: AD200 | New comment by Trang Nguyen

It is very important to build a trustworthy relationship during the admission process. It is necessary to discuss past experiences and planned goals so that both the advisor and student knows what to...

Relationship Building in the Admissions Process | Origin: AD200 | New discussion by AD Chair

This is a general discussion forum for the following learning topic: Relationship Building in the Admissions Process Post what you've learned about this topic and how you intend to apply it. Feel fr...

Listening Tools and Techniques | Origin: AD115 | New discussion by AD Chair

This is a general discussion forum for the following learning topic: Effective Questioning and Listening --> Listening Tools and Techniques Post what you've learned about this topic and...

The Fundamentals of Listening | Origin: AD115 | New discussion by AD Chair

This is a general discussion forum for the following learning topic: Effective Questioning and Listening --> The Fundamentals of Listening Post what you've learned about this topic and ...