I’ve learned that two things can be true at the same time: when you ask the right questions, you can make a positive difference and create meaningful impact. But when you ask the wrong questions, you can also make a difference—just not a good one—and still have an impact, just not a healthy one.

Comment on Mayra Montesinos's post: I found that bit about the admissions interview process being one sided true. I think it is good to engage with the student in that process so that way, the admissions rep would learn more about the prospective students and make the experience not only a positive one, but a personal one to them, too. This also helps the prospective student and the admissions representative in creating a path to help that prospective student in achieving their career goals and seeing if the school is a good fit. 

Having an established specific framework is important, not only for the school, but for the prospective students when they are exploring their career goals to see if they are a good fit. It is very important to develop a positive relationship with that prospective student. Having that positive relationship in the beginning can encourage the student to go through the enrollment process. 

I understand the importance of timely follow-up, being trustworthy, communication, and reliable point of contact.

Active listening is a critical condition for any conversation to be productive and constructive. The content presented in this section explores the skills, initiatives, and characteristics we must cultivate to engage in meaningful dialogue. By practicing active listening, we create an environment where conversations lead to deeper understanding, stronger connections, and higher-quality outcomes.

I will take back to my team the listening with the ears and the heart. It truly allows you to connect with the emotional side of the student. There is a true difference in listening and earing what a person is actually saying. This is a very  important skill set to learn.

talk less listen more is a great skill to learn

By asking powerful, open-ended questions, we can unlock creativity, uncover hidden knowledge, and stimulate meaningful conversations that drive learning and collaboration.

True collaboration happens when we listen actively, respect diverse perspectives, and work together—even when opinions differ. Teams that combine growth and collaboration don’t just succeed—they innovate, adapt, and thrive.