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A call log is a helpful tool for organization.

tell my students to encourage friends to enroll in the program.

learn about the best approach of information.

in that we establishes all the challenges a student may have concerns and establish goals. 

from this part you learn the best way to establish relationship with students in an ethical manner, 

Make that one  more call.

The 7 Ps of telephone etiquette! Common sense, yet a great way to remember.

Strong relationships provide a foundation for student engagement, belonging, and, ultimately, learning. The more high-quality relationships students have with their teachers, peers, and coworkers the better their engagement in school is the perfect picture for success. 

Good relationships rely on good communication, whether it's face-to-face, on the telephone or email. Being open, honest and professional helps establish trust and rapport. Listening is just as important as talking. Active listening is a valuable skill to develop and helps build trust.

I learned how my bias will be reflected in my response.  Also how active listening builds trust.

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