Pedro Rivera

As an Admissions Representative, it’s important for me to have a thorough understanding of our institution and its programs. To effectively support students, I also need to be knowledgeable about the resources and services offered by departments such as Student Services, Marketing, and Career Placement. By proactively connecting and collaborating with colleagues in these areas, I can stay informed and better assist students throughout their enrollment journey.

This module highlights the importance of maintaining proper documentation throughout the enrollment process and ensuring students clearly understand their rights and responsibilities. It reinforces the key information that must be included in the enrollment agreement to remain compliant. Additionally, it emphasizes that providing accurate financial aid information and correctly managing required paperwork are essential to supporting informed student decisions and maintaining full regulatory compliance.

What I learned is that admissions compliance in Florida is about being honest, clear, and consistent when working with prospective students. Schools must accurately explain programs, costs, and outcomes, properly document admissions decisions, and use assessments to support student success—not to pressure enrollment. Following these rules helps protect students while keeping the institution compliant and trustworthy.

Creating an effective presentation that is informative, and engaging helps create a rapport built on trust and though an in-person setting is most desired, in these days, conversations are mostly done via phone but can still be presented in an exhilarating manner if phone skills are applied. 

Understanding the challenges a student may present allows you to know where we can potentially fit in and create a solution for them that can impact their decisions to move forward with us in a positive yet powerful light. Common reasons a prospect will not move forward in their education is due to fears of the unknowns. But if we can help them navigate and face those fears with facts, resources and educating them, we can help the percentage of those that go MIA decrease dramatically. 

I learned that there are several key factors when building a strong rapport with students during your presentation in making the attempt to ensure value is built based upon the wants/needs of the student.

The idea is to find what the prospect's wants and needs are so that in understanding what is important to them, we can build a value proposition that is unique to their situation.