Antoine Thurston

Customer Service is imperative to the success of any organization. I will be more intentional.

For me, letting people go who do not align with the mission and vision of our institution is crucial. Not just that, it may not be time for them to be a part of our institution. Share all the benefits and give them time and space to think about but treat them with respect, nonetheless.

It makes me considered crating a PowerPoint presentation for my school. Visual aids help prospective students to better gauge what it being said and connect.

This remind me of John Maxwell teaching on give value to people. It's all about knowing how to serve people, what are they thirsty and hungry for and satiating that desire. The same is without our educational institution.