Active listening use verbal and Non-verbal techniques to show and keep their attention on the speaker. 

I feel a sense of responsibility more now than prior to this brief training. I have always know these things but it is necessary to get a fresh insight or take on what it is that I actually do. 

I have found most of the techniques presented to be very helpful. However the tricky one is Non-Verbal cues. I work with online students and are rarely face to face. I have been putting more focus on Voice Quality than Body Language or Facial Expressions. Do you use any other best practices for phone conversation?

How can one use body language over the phone? 

Does anyone else feel this 53 minute video could have been edited down to 5 or 10 minutes for our purpose of understanding the need to build a short and effective "Value porposition"?

Great sessions and reminders that it does not matter how long we have been in education sales. We must always sharpen our sckills to stay fresh. 

I don't understand the question.

Lets increase these enrollments and build more rapport

How do you develop the value statement?

No one could have predicted we would be faced with the pandemic.  Does our phone call out reach change?

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Relationship Building in the Admissions Process

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Effective Questioning and Listening --> Listening Tools and Techniques

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