Communication is key, but the type of communication according the the prospect is more important.

 admissions has evolved from a simple transactional process into a more complex informational, sales, and customer service career. It is important to learn about all the programs, fees, schedules, etc, as well as develop communication and sales skills, and stick to professional and ethical standards

Don't be afraid to ask for referrals.

Help the student improve their resourcefulness

Listening can be broken down to: Inner, Focused, and Global

Having a team that is both trained with the organizations framework for admissions is essential- but also is the positive energy that is required to build trust, builds relationships, and closes deals.

The foundation of admissions rests on holistic reviews and academic history. At the core of any application, admissions officers evaluate candidates by looking for patterns in their coursework, testing, and activities. They aim to understand a unique story, values, and how the student will contribute to the campus community. 

Your attitude and energy is fueled by each other.

Having good energy is contagious. It makes the work/ school  environment pleasant less stressful.

My personal energy could affect the people around me, whether is positive or negative. So be mindful of your energy.