In an increasingly competitive and highly regulated environment, admissions personnel must achieve the highest standard of performance to succeed. They must foster an environment of trust and maintain a customer-first attitude. This group is for admissions personnel who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape. Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 

 


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Understanding the Generations | Origin: AD107 | New comment by Myrna Escalante

Very important to know the best form of communication with each person according to their generation.  

Charting a New Course | Origin: AD108 | New comment by Everly Henao

EVERLY Definitely, the person responsible for admissions must be very well trained and updated for this position and must know marketing policies in addition to managing the institution's project...

Relationship Building in the Admissions Process | Origin: AD200 | New comment by Myrna Escalante

Rapport, confidential, extraordinary attention are key elemets for the successful process of students,  

Additional Techniques for Presenting Value | Origin: AD112 | New comment by Myrna Escalante

Important for the prospective student attention with energy, focus ad knowledge.  

Addressing Challenges | Origin: AD112 | New comment by Myrna Escalante

Interesting route to know how to deal with potential students who have doubts or are not clear if our academic proposal is adequate for their goals.  

Preparing and Presenting Value | Origin: AD112 | New comment by Myrna Escalante

It is important to be clear about the resources to show the points of value that distinguish our academic proposal.  

Understanding Value | Origin: AD112 | New comment by Myrna Escalante

The value is what the potencial student determines from our proposal, it cannot be imposed, it must be motivated.  

Exploring the Prospective Student's Environment | Origin: AD108 | New comment by Myrna Escalante

Be good listener and Kwow how to go beyond the top of de iceberg  with each potencial student. Super tip!    

Creating Voicemail Messages that Get Results | Origin: AD106 | New comment by Myrna Escalante

Good knowledge of effetive techniques to leave effetive voice messages, although I consider more direct forms of communication with our target: Millenials and Centenials generations.

Handling Objections and No Shows | Origin: AD106 | New comment by Myrna Escalante

I like F3 to conect: Feel, Felt, Found. Persistence.