In an increasingly competitive and highly regulated environment, admissions personnel must achieve the highest standard of performance to succeed. They must foster an environment of trust and maintain a customer-first attitude. This group is for admissions personnel who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape. Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 

 


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The Critical Elements Necessary for Success: Attitude | Origin: AD113 | New comment by April Coleman

Attitude is everything!! with attitude comes a vibe a vibration of negativity or positivity, you can make or break a deal with your attitude! The way you approach someone and deal with them can be...

Inbound Call Excellence | Origin: AD106 | New comment by Tom Lacroix

How the student feels during and after the call is key. Ask questions and listen, don't sell.   

Advanced Listening Skills | Origin: AD105 | New comment by Shivonie Gordon-Austin

Listening built trust and your attitude comes across in your actions. Its your job to listen.   

Principles of Communication | Origin: AD105 | New comment by Shivonie Gordon-Austin

I learn that you can always rise above your reaction 

Inbound Call Excellence | Origin: AD106 | New comment by Jeremie Campbell

It's imporatant to have phone personality  

Additional Techniques for Presenting Value | Origin: AD112 | New comment by Cristina Torres

It is so true that presenting value does not end once the student starts attending class!  The relationship with the student exists through graduation.  

Addressing Challenges | Origin: AD112 | New comment by Cristina Torres

It's interesting to consider that challenges are a gift, since it shows that the prospective student is actively thinking about pros and cons.   

Preparing and Presenting Value | Origin: AD112 | New comment by Cristina Torres

The framework for the value presentation was helpful: overall theme, attributes and benefits, points of difference, and program knowledge. I also liked the various worksheets to help identify and...

Understanding Value | Origin: AD112 | New comment by Cristina Torres

I thought it was interesting to learn the components of value as value = benefit - effort - risk - price.  

Planning for Success | Origin: AD108 | New comment by Cristina Torres

I learned a lot about presenting financial options to students, and to acknowledge and not diminish concerns about tuition costs.