I've learned that I could improve in my listening skils...often times I am already thiking of my response for a student. But not having a closed filter would benefit me more. 

I think that clarifying my questions as well as showing that I am an active listener will help me build stronger rapport with my students. As well as clarifying information, this will be the key to a...

I loved this module. It was a great reminder to utilize open ended questions and to always take control of the converstaion to get the information needed out of it. Once I focus on these things, my...

Follow Up with all inquiries. Be clear, concise, creative and deliver message with confidence. Share the responsibility with your prospect when it comes to follow up.   

Objections from prospective students should be welcome as this is an indication of trust.  Use the techniques to address the objections. Be transparent about the cost of tuition and highlight...

Prospective students really want someone to listen to them, hear what they are looking for and accommodate them in a way that doesn't take so much of their time. Trust is huge to prospects....

The buying process have changed over the years. Students can gather information before they meet with an admissions representative. In order to be successful, you must build a relationship, trust and...

i have learned the 10 commandments of outbound calls    

i have learned what questions to ask and how to apply them  

Utilizing listening tools to remid us not to fall in the pitfalls of selfish listening. This trainig should be a quarterly training to reminds us of the the diferrrence between traditional and acitve...