I learned that it is important to connect with the student and ask the right questions to build rapport.  Understand their history, their current needs, give them options, and make sure you understand how best to help them.

There is shared responsibility for follow-up. Both the student and admissions professional need to collaborate for progress and informed decision making.

I learned not to overreact to a "no-show" and instead take measures to reconnect and shoot for a second meeting. 

The Communication Hierarchy added a valuable visual to what I have learned about building relationships. Prospective students do not want to be treated like a transaction. Finding common interests and mutual respect with a student leads to more success. 

The traditional "shopping" and admissions cycle no longer meets the needs of prospective students. They still want a relationship, but don't want to be "sold". Prospective students have more information from more sources at their fingertips, and need engagement and facts to influence their decision. 

Team roles can be natural, although you may shift position within the team. Thought Oriented, Action Oriented, and People Oriented team members are all necessary for success.

Conflict is not exclusively negative when collaborating. The Principles for Effective Collaboration allow for groups to achieve their goals. 

I learned about different ideas of work fulfillment and promotion. I was aware of the communication preferences of different generations, but now I know more about how to effectively structure their workplace. 

This section helped clarify some of the characteristics I had noticed in colleagues of different ages but wasn't sure if they were a pattern. 

Having a positive attitude and people skills are extremely important.