In an increasingly competitive and highly regulated environment, admissions personnel must achieve the highest standard of performance to succeed. They must foster an environment of trust and maintain a customer-first attitude. This group is for admissions personnel who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape. Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 

 


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Understanding Value | Origin: AD112 | New comment by Marina Silva

The better you show the prospective student that the program at your school meets his exact needs/wants, the more likely you are at enrolling him as a student. The value of the institution comes from...

Inbound Call Excellence | Origin: AD106 | New comment by Andrew Santana

This module really emphasizxed how valuable both tone and energy can be to make a first impression. Add in a strong cadence and perosnal touch and it should yield strong show-rates.

Principles of Communication | Origin: AD105 | New comment by Lara Lincoln

Empathy v. Sympathy is something that comes easier to some than others and is always something to be practiced. Empathy leads to more understanding, connection, and rapport with people. It empowers...

Relationship Building in the Admissions Process | Origin: AD200 | New comment by Cyndy Donnelly

The relationship is important from the beginning and to contiue building this relationship even after admissions.

Relationship Building in the Admissions Process | Origin: AD200 | New comment by Cyndy Donnelly

Reinforces the relationship building from the moment they are showing an interest in our institute and our school, active listening and engaging with the prospective student.

Understanding the Generations | Origin: AD107 | New comment by Barbara Martin

Always listening to your student that is in front of you and not make assumptions about them.  

Planning for Success | Origin: AD108 | New comment by Ronald Dooley

In reading the comments from other participants is really encouraging. They get it, and it will improve our performances if we practice it regularly. Glad to have participated.

Planning for Success | Origin: AD108 | New comment by Ronald Dooley

If the prospective student really appreciates your assistance to them, you will know it and your self esteem is enhanced.  This brings pride in your work and it shows!  This course really...

Planning for Success | Origin: AD108 | New comment by Ronald Dooley

Understanding that we do not need to enroll every student that we interview.  Making poor choices in recommending a student when you know they are not a good candidate for your school will...

Improving Resourcefulness | Origin: AD108 | New comment by Ronald Dooley

I am really glad I chose this training module.  IT WORKS!