In an increasingly competitive and highly regulated environment, admissions personnel must achieve the highest standard of performance to succeed. They must foster an environment of trust and maintain a customer-first attitude. This group is for admissions personnel who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape. Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 

 


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The Fundamentals of Listening | Origin: AD115 | New comment by Adekemi Gbadamosi

I've learned that I could improve in my listening skils...often times I am already thiking of my response for a student. But not having a closed filter would benefit me more. 

Questioning Tools and Techniques | Origin: AD115 | New comment by Adekemi Gbadamosi

I think that clarifying my questions as well as showing that I am an active listener will help me build stronger rapport with my students. As well as clarifying information, this will be the key to a...

The Power of Questions | Origin: AD115 | New comment by Adekemi Gbadamosi

I loved this module. It was a great reminder to utilize open ended questions and to always take control of the converstaion to get the information needed out of it. Once I focus on these things, my...

Creative Follow-Up for Better Results | Origin: AD114 | New comment by Divine Smith

Follow Up with all inquiries. Be clear, concise, creative and deliver message with confidence. Share the responsibility with your prospect when it comes to follow up.   

Successfully Handling Challenges and No Shows | Origin: AD114 | New comment by Divine Smith

Objections from prospective students should be welcome as this is an indication of trust.  Use the techniques to address the objections. Be transparent about the cost of tuition and highlight...

Mastering Inbound and Outbound Communication | Origin: AD114 | New comment by Divine Smith

Prospective students really want someone to listen to them, hear what they are looking for and accommodate them in a way that doesn't take so much of their time. Trust is huge to prospects....

Fostering Communication Excellence | Origin: AD114 | New comment by Divine Smith

The buying process have changed over the years. Students can gather information before they meet with an admissions representative. In order to be successful, you must build a relationship, trust and...

Mastering Outbound Calls | Origin: AD106 | New comment by Johnny Suarrez

i have learned the 10 commandments of outbound calls    

Inbound Call Excellence | Origin: AD106 | New comment by Johnny Suarrez

i have learned what questions to ask and how to apply them  

Advanced Listening Skills | Origin: AD105 | New comment by Manuel Rocha

Utilizing listening tools to remid us not to fall in the pitfalls of selfish listening. This trainig should be a quarterly training to reminds us of the the diferrrence between traditional and acitve...