In an increasingly competitive and highly regulated environment, admissions personnel must achieve the highest standard of performance to succeed. They must foster an environment of trust and maintain a customer-first attitude. This group is for admissions personnel who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape. Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 

 


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Understanding Value | Origin: AD112 | New comment by Ruthie Aarons

It's best to listen and identify the pain behind them wanting to go to school and provide a healthy solution for the student.

Making the Connection | Origin: AD105 | New comment by Jessica Johnson

I really like the idea of spinning a problem into a solution with the things learned from Module 4  

Advanced Listening Skills | Origin: AD105 | New comment by Jessica Johnson

This module was eye opening when evaluating how I listen. I really feel like thinking about the different levels of listening will help improve connections with prospective students.

Principles of Communication | Origin: AD105 | New comment by Jessica Johnson

Adapting to the person's body language is an easy way to connect to the person.  

Listening Tools and Techniques | Origin: AD115 | New comment by Aileen Paez

Thinking about listening as an "active" rather than a passive act is important. I thhinnk many people believe that if we are completely quite then we must be listening, but things like viaulaization,...

The Fundamentals of Listening | Origin: AD115 | New comment by Aileen Paez

Stephen Covey is so right in that often people listen just enough to respond but not to seek understanding. I also really want to start applying great listening skills like" curiosity, patience,...

Questioning Tools and Techniques | Origin: AD115 | New comment by Aileen Paez

Calrification is key, where it reframing the question or using a metaphor  

The Power of Questions | Origin: AD115 | New comment by Aileen Paez

The attributes of a powerful question were a good review to having the beginnings of questions written out. What I found interesting was the engaging versus disengaging questions. Had not thought of...

Value | New discussion by Ricardo Martin

How do you develop the value statement?

The Power of Questions | Origin: AD115 | New comment by Becky Bloechle

Loved learning about the 5 attibutes of a powerful question - will help me re-formulate some of the things I ask to stuents!