Be prepared. Practice. Smile when on the phone. Ask questions and allow the student to speak. Also, be dedicated to making all alls plus one.  

It is important to have the right number of persons to answer calls whether at fron desk or in admissions. Building rapport, gathering information and giving information are vital to providing...

Follow-up is necessary and both student and admissions have a role bility and responsito play in the process.   

I know I have used money in the past as a cover because I felt uncertain about an institution and its program. in this case, I understand the importance of admissions trying to better understand the...

Communication is a process. It is important to have a plan. Envision the outcome and build towards it. Be sure to follow the steps required in the communication hierarchy.  

It is important to get the buy-in of the student from the point of awareness throught their research, shopping or browsing, ensuring that we captivate their interest and lead them to make a purchase...

I have learned that we must learn new ways to approach what happened to the conversions.  Why are the conversions not so good and what can you do with the leads that did not convert. ...

I learned that we must continue working on the perception of the school through the eyes and feedback of prospective students.  

The purpose of questions are to build rapport, guide dicovering, encourage exploration, and aid in problem solving. Powerful questions have simplicity, purposem, energy, possibility, and...

Principles of Communication: 1. Listen effectively 2. Respond appropiately 3. Read body language 4. Ask questions 5. Seek common ground