For me, it is being aware of how fast I speak at times. I have a tendancy to speak fast when I get excited or enthusiastic about a subject. I have to remember to slow the pace to allow others to...

To focus on what is being said verbally and nonverbally and to ask the right questions is critical. Creating a bond or trust is developed with sincere listening and feedback. 

Attitude and the ability to listen without inturuprtion can be a deal breaker here.

Energy is contagious just like our attitude - the energy we give off into the world is the same energy we will receive in return. It is important to be aware of the energy we are giving off because...

Attitude affects more than yourself, it affects your team and everyone around you. If you radiate a positive attitude, you will receive the same back in return! A great and positive attitude sets you...

Wow, empathy and sympathy, that's a hard one.  

don't multitask, listen, don't get distracted, don't interupt, respond appropriatley  

I don't understand the question.

I appreciate the term "student centered" and will remind my staff to be mindful to answer questions with this term in mind.  Showing enthusiasm even for questions we may answer several times a...

It is interesting to consider that challenges show that a student is considering their commitment as a real posibility.  It is an opportunity rather than the student declining the option.