In an increasingly competitive and highly regulated environment, admissions personnel must achieve the highest standard of performance to succeed. They must foster an environment of trust and maintain a customer-first attitude. This group is for admissions personnel who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape. Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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class | New discussion by jamie Hambrick

This was a great class and helpful reminders. 

Elevator Speeches | New discussion by Margie Carter

Good refresher on how important it is to "hit all of the hot buttons" when leaving a voicemail message. 

Course Overview | New blog by Mercedes Molleda

This course was very helpfull and addresses really good topics of the admission process, giving us good strategies to improve our performance.

Sales Pitchy Still | New comment by Margie Carter

I like the approach of building rapport with the student, but before I give them the information they asked for, I think it's important to find out more information about them so that I am not giving...

Identifying & Understanding Generational Differences - a "MUST" training for effective communication | New blog by Margie Carter

As a DOA, responsible for training and managing admissions representatives, outcomes & customer service, this would be a great training tool for admission's teams. When we don't understand these g...

Phone master | New blog by John deSaulles

This course has given me new insights and tools to master phone conversation. I am sure it will lead to better success on the phone and improve enrollments

Zip my lips | New comment by John deSaulles

We adhere strictly to the compliance rules and regulations for admissions reps. Definitely avoid answering questions about financial aid and job placement. we refer the students to those departments...

effective communication | New comment by Gisela Resto

In agreement, the position marks the level of interest in the communication, be it face to face or through telephone call.

Face to face communication | New comment by Gisela Resto

In my experience in the field of student service I have developed face-to-face communication, but now I am serving students who study completely online. It involves different techniques of...

Generational Differences | New comment by Gisela Resto

In my experience, w...