In an increasingly competitive and highly regulated environment, admissions personnel must achieve the highest standard of performance to succeed. They must foster an environment of trust and maintain a customer-first attitude. This group is for admissions personnel who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape. Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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How to balance work and home? | New comment by Ronald Dooley

There are poor times to call adult s since most work.  Careful notes regarding the times you call and no answer eliminates repeating the same call with no response.  Sometimes I start later...

How to balance work and home? | New comment by Ronald Dooley

I have founf that the time management is very important with online prospects, due to the time zone that is different from mine.  

Applicant Interview | New discussion by Ronald Dooley

Any discussion on improvement methods on assessing a student's real motives?

Telephone techniques | New comment by Zuleyma Loggiodice

That's right, It is very important to pay attention to what is raised by the student

Telephone techniques | New blog by Zulma Coris

With listening being the most important part .Listening involves sensing,interpreting,evaluating and responding

Feel, Felt and Found | New blog by Christopher Romano

The Feel, Felt and Found section, will assist in allowing me to relate to future pospects.

Opinion | New discussion by Zuleyma Loggiodice

When I interact with students and especially if the interaction is online, the attitude, the tone of voice and the willingness to help them is very important.

Gain Rapport | New comment by Tania Valdes

I agree with you. that is a great way to gain rapport 

Action Plan | New blog by Yadira Romero

It is to expose a program with clarity and to be open to any question that the other person has. Do not show empathy for the conversation to flow  

I'm doing it all wrong | New comment by Russell McClure

The most important thing is to be yourself