In an increasingly competitive and highly regulated environment, admissions personnel must achieve the highest standard of performance to succeed. They must foster an environment of trust and maintain a customer-first attitude. This group is for admissions personnel who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape. Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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Relationship Building in the Admissions Process | Origin: AD200 | New comment by Jessica Johnson

Understanding the relationship circle is a very important way to enroll the right person into your school. I liked the idea of adding past student sucess stories in to help encourage the potenial...

Improving Teamwork | Origin: AD107 | New comment by Kent Hern

Everyone in a team has a resource that the team can learn from or benefit from.

Principles of Effective Collaboration | Origin: AD107 | New comment by Kent Hern

Teamwork and being Open minded is the key to Collaboration

Understanding the Generations | Origin: AD107 | New comment by Kent Hern

knowing how different generations think will establish a better relationship and trust

Making the Connection | Origin: AD105 | New comment by Amy Jobe

I will utilize the Commuication Formula to commuicate more effictively.  Prepare Daft the Message Check for unintended consequences Refine I appreciate the note that we are often...

Mastering Outbound Calls | Origin: AD106 | New comment by Yvonne Silva

Practice brings positive results.

Inbound Call Excellence | Origin: AD106 | New comment by Yvonne Silva

How you first answer the call is critical. First impressions are formed immediately as to how the call is answered.

The Power of Questions | Origin: AD115 | New comment by Ray Springer

As a seasoned Admissions Representative it is imperative that I ask open ended questions as the goal is to retrieve as much information as possible.  I also want to build great rapport with my...

Understanding Value | Origin: AD112 | New comment by Heather Moreno

my value proposition: At Spartan, we are provide a hands on and career oriented education, approved by the FAA in order for our students to become experienced and qualified candidates for careers...

Enhancing Your Attitude and Energy | Origin: AD113 | New comment by Yvonne Silva

There is a definite correlation between energy and the right mental attitude.