In an increasingly competitive and highly regulated environment, admissions personnel must achieve the highest standard of performance to succeed. They must foster an environment of trust and maintain a customer-first attitude. This group is for admissions personnel who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape. Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 

 


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Making the Connection | Origin: AD105 | New comment by Chris Motto

For me, it is being aware of how fast I speak at times. I have a tendancy to speak fast when I get excited or enthusiastic about a subject. I have to remember to slow the pace to allow others to...

Advanced Listening Skills | Origin: AD105 | New comment by Chris Motto

To focus on what is being said verbally and nonverbally and to ask the right questions is critical. Creating a bond or trust is developed with sincere listening and feedback. 

Inbound Call Excellence | Origin: AD106 | New comment by Mia Morrison

Attitude and the ability to listen without inturuprtion can be a deal breaker here.

The Critical Elements Necessary for Success: Energy | Origin: AD113 | New comment by Isaac Nguyen

Energy is contagious just like our attitude - the energy we give off into the world is the same energy we will receive in return. It is important to be aware of the energy we are giving off because...

The Critical Elements Necessary for Success: Attitude | Origin: AD113 | New comment by Isaac Nguyen

Attitude affects more than yourself, it affects your team and everyone around you. If you radiate a positive attitude, you will receive the same back in return! A great and positive attitude sets you...

Principles of Communication | Origin: AD105 | New comment by Lynda Davison

Wow, empathy and sympathy, that's a hard one.  

Principles of Communication | Origin: AD105 | New comment by Lynda Davison

don't multitask, listen, don't get distracted, don't interupt, respond appropriatley  

percentages | New discussion by Lynda Davison

I don't understand the question.

Additional Techniques for Presenting Value | Origin: AD112 | New comment by Ines Starkey

I appreciate the term "student centered" and will remind my staff to be mindful to answer questions with this term in mind.  Showing enthusiasm even for questions we may answer several times a...

Addressing Challenges | Origin: AD112 | New comment by Ines Starkey

It is interesting to consider that challenges show that a student is considering their commitment as a real posibility.  It is an opportunity rather than the student declining the option.