The Critical Elements Necessary for Success: Attitude | Origin: AD113 | New comment by April Coleman
Attitude is everything!! with attitude comes a vibe a vibration of negativity or positivity, you can make or break a deal with your attitude! The way you approach someone and deal with them can be...
Inbound Call Excellence | Origin: AD106 | New comment by Tom Lacroix
How the student feels during and after the call is key. Ask questions and listen, don't sell.
Advanced Listening Skills | Origin: AD105 | New comment by Shivonie Gordon-Austin
Listening built trust and your attitude comes across in your actions. Its your job to listen.
Principles of Communication | Origin: AD105 | New comment by Shivonie Gordon-Austin
I learn that you can always rise above your reaction
Inbound Call Excellence | Origin: AD106 | New comment by Jeremie Campbell
It's imporatant to have phone personality
Additional Techniques for Presenting Value | Origin: AD112 | New comment by Cristina Torres
It is so true that presenting value does not end once the student starts attending class! The relationship with the student exists through graduation.
Addressing Challenges | Origin: AD112 | New comment by Cristina Torres
It's interesting to consider that challenges are a gift, since it shows that the prospective student is actively thinking about pros and cons.
Preparing and Presenting Value | Origin: AD112 | New comment by Cristina Torres
The framework for the value presentation was helpful: overall theme, attributes and benefits, points of difference, and program knowledge. I also liked the various worksheets to help identify and...
Understanding Value | Origin: AD112 | New comment by Cristina Torres
I thought it was interesting to learn the components of value as value = benefit - effort - risk - price.
Planning for Success | Origin: AD108 | New comment by Cristina Torres
I learned a lot about presenting financial options to students, and to acknowledge and not diminish concerns about tuition costs.