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In an increasingly competitive and highly regulated environment, admissions personnel must achieve the highest standard of performance to succeed. They must foster an environment of trust and maintain a customer-first attitude. This group is for admissions personnel who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape. Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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Feel, Felt and Found | New blog by Christopher Romano

The Feel, Felt and Found section, will assist in allowing me to relate to future pospects.

Opinion | New discussion by Zuleyma Loggiodice

When I interact with students and especially if the interaction is online, the attitude, the tone of voice and the willingness to help them is very important.

Gain Rapport | New comment by Tania Valdes

I agree with you. that is a great way to gain rapport 

Action Plan | New blog by Yadira Romero

It is to expose a program with clarity and to be open to any question that the other person has. Do not show empathy for the conversation to flow  

I'm doing it all wrong | New comment by Russell McClure

The most important thing is to be yourself

Value Proposition | New blog by Dawn Lawson

I have never throught about writing a value proposition to use as an admissions personnel. This information is extremely beneficial to my career activities

How to balance work and home? | New comment by Bolivar Rivera

time management. I break my days down into 30 min incraments for all the hours of my day. From the moment I wake up to the moment I go to sleep. Am I able to always track everything; of course not...

Admissions over phone | New discussion by Ronald Shively

I can find it difficult to stay focused on the phone.  This course is a great reminder of how to accomplish this.  I will share it with my staff.  

Gain Rapport | New blog by Christopher Romano

Gain rapport I have been successful in gaining rapport with the prospect by finding some common ground with the prospect.  A good example of this would be if asking a few fun questions such as ...

How to balance work and home? | New discussion by Christine Gregg

What are some ways you fit everything in one day?