focus on active listening  

Avoid filters like personal bias when listening  

Talk less and listen more  

I have learned the importance of using engaging questions  

Questions and they way they are asked sets the tune and helps us gather more valuable information  

If you really want an engagement with the client or prospect,  or friend, kid, spouse know when to use a closed and open ended question. This will provide a better interaction during a...

I like how this shows how to develop a trust worthy relationship with the potential student. Sharing past success stories allows them envision themselves in your school.  

We have learned that many gernerations like to communicate thru text. We have found that to be a very beneficial aspect to communicating with potential students.

I like the breakdown of each generation

Use the 4 C's including Clarity, Creativity, Content and Confidence