In an increasingly competitive and highly regulated environment, admissions personnel must achieve the highest standard of performance to succeed. They must foster an environment of trust and maintain a customer-first attitude. This group is for admissions personnel who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape. Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 

 


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Making the Connection | Origin: AD105 | New comment by Lindamari Rodriguez Santiago

How to have the connection with the student

Advanced Listening Skills | Origin: AD105 | New comment by Lindamari Rodriguez Santiago

Being able to listen to what the student really needs.

Principles of Communication | Origin: AD105 | New comment by Lindamari Rodriguez Santiago

Do not interrupt the student and listen to him. Make sure that my body and voice are in harmony. And to know the difference between sympathy and empathy.

Improving Teamwork | Origin: AD107 | New comment by Jenny Hardin

I learned that everyone has a role on the team and we need to value those strengths in each individual to get where we want to be as a team.

Principles of Effective Collaboration | Origin: AD107 | New comment by Jenny Hardin

Using the 5 principles of collaboration will help our department to accomplish even more each time with meet.

Generational Communication Preferences | Origin: AD107 | New comment by Jenny Hardin

I learned how to communicate with different generations and this can be directly applied to interviews with prospective students.

Understanding the Generations | Origin: AD107 | New comment by Jenny Hardin

Gives insight to how each generation might approach the same situation.

The Power of Questions | Origin: AD115 | New comment by Rae Sewell

OPen ended questions really allow you to understand the persons needs and wants

Phone calls | New discussion by Barbara Martin

No one could have predicted we would be faced with the pandemic.  Does our phone call out reach change?

Charting a New Course | Origin: AD108 | New comment by Shelby Roeder

In this module I learned what way is best to approach information we have and learn about a prospective student.