It's best to listen and identify the pain behind them wanting to go to school and provide a healthy solution for the student.

I really like the idea of spinning a problem into a solution with the things learned from Module 4  

This module was eye opening when evaluating how I listen. I really feel like thinking about the different levels of listening will help improve connections with prospective students.

Adapting to the person's body language is an easy way to connect to the person.  

Thinking about listening as an "active" rather than a passive act is important. I thhinnk many people believe that if we are completely quite then we must be listening, but things like viaulaization,...

Stephen Covey is so right in that often people listen just enough to respond but not to seek understanding. I also really want to start applying great listening skills like" curiosity, patience,...

Calrification is key, where it reframing the question or using a metaphor  

The attributes of a powerful question were a good review to having the beginnings of questions written out. What I found interesting was the engaging versus disengaging questions. Had not thought of...

How do you develop the value statement?

Loved learning about the 5 attibutes of a powerful question - will help me re-formulate some of the things I ask to stuents!