Attitude is everything!! with attitude comes a vibe a vibration of negativity or positivity, you can make or break a deal with your attitude! The way you approach someone and deal with them can be...

How the student feels during and after the call is key. Ask questions and listen, don't sell.   

Listening built trust and your attitude comes across in your actions. Its your job to listen.   

I learn that you can always rise above your reaction 

It's imporatant to have phone personality  

It is so true that presenting value does not end once the student starts attending class!  The relationship with the student exists through graduation.  

It's interesting to consider that challenges are a gift, since it shows that the prospective student is actively thinking about pros and cons.   

The framework for the value presentation was helpful: overall theme, attributes and benefits, points of difference, and program knowledge. I also liked the various worksheets to help identify and...

I thought it was interesting to learn the components of value as value = benefit - effort - risk - price.  

I learned a lot about presenting financial options to students, and to acknowledge and not diminish concerns about tuition costs.