In an increasingly competitive and highly regulated environment, admissions personnel must achieve the highest standard of performance to succeed. They must foster an environment of trust and maintain a customer-first attitude. This group is for admissions personnel who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape. Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 

 


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The Fundamentals of Listening | Origin: AD115 | New comment by Dewey McGuirk

Avoid filters like personal bias when listening  

The Power of Questions | Origin: AD115 | New comment by Dewey McGuirk

I have learned the importance of using engaging questions  

The Power of Questions | Origin: AD115 | New comment by Ronald Shively

Questions and they way they are asked sets the tune and helps us gather more valuable information  

The Power of Questions | Origin: AD115 | New comment by Eric Bocker

If you really want an engagement with the client or prospect,  or friend, kid, spouse know when to use a closed and open ended question. This will provide a better interaction during a...

Relationship Building in the Admissions Process | Origin: AD200 | New comment by Brandon Peterson

I like how this shows how to develop a trust worthy relationship with the potential student. Sharing past success stories allows them envision themselves in your school.  

Generational Communication Preferences | Origin: AD107 | New comment by Jerilyn Ladnier

We have learned that many gernerations like to communicate thru text. We have found that to be a very beneficial aspect to communicating with potential students.

Understanding the Generations | Origin: AD107 | New comment by Jerilyn Ladnier

I like the breakdown of each generation

Creating Voicemail Messages that Get Results | Origin: AD106 | New comment by Daisy Brey

Use the 4 C's including Clarity, Creativity, Content and Confidence