In an increasingly competitive and highly regulated environment, admissions personnel must achieve the highest standard of performance to succeed. They must foster an environment of trust and maintain a customer-first attitude. This group is for admissions personnel who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape. Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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Sales Pitchy Still | New comment by Margie Carter

I like the approach of building rapport with the student, but before I give them the information they asked for, I think it's important to find out more information about them so that I am not giving...

Identifying & Understanding Generational Differences - a "MUST" training for effective communication | New blog by Margie Carter

As a DOA, responsible for training and managing admissions representatives, outcomes & customer service, this would be a great training tool for admission's teams. When we don't understand these g...

Phone master | New blog by John deSaulles

This course has given me new insights and tools to master phone conversation. I am sure it will lead to better success on the phone and improve enrollments

Zip my lips | New comment by John deSaulles

We adhere strictly to the compliance rules and regulations for admissions reps. Definitely avoid answering questions about financial aid and job placement. we refer the students to those departments...

effective communication | New comment by Gisela Resto

In agreement, the position marks the level of interest in the communication, be it face to face or through telephone call.

Face to face communication | New comment by Gisela Resto

In my experience in the field of student service I have developed face-to-face communication, but now I am serving students who study completely online. It involves different techniques of...

Generational Differences | New comment by Gisela Resto

In my experience, w...

Oatmeal | New blog by Cameron Cook

Is what my brain feels like right now.  A lot of info to digest

I'm doing it all wrong | New blog by Cameron Cook

Just kidding, but i can definitely work on body language and eye contact.  Always room for improvement!

How to help a student with financial aid? | New discussion by Emmanuel Touze

  Financial Aid is an important step; as a result students should be introduced and get accustomed to all financial aid opportunities in order to find help for tuition.