Handling Obstacles and No-Shows | Origin: AD106
This is a general discussion forum for the following learning topic:
Powerful Telephone Techniques --> Handling Obstacles and No-Shows
Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.
For no-shows, it's always important to follow-up promptly and understand why the student didn't show up. Rescheduling is usually the next step, and you need to maintain a positive tone while gaining the commitment that they will show the next time. You want to keep the relationship intact and reinforce their WHY so that they continue moving forward in the process.
I really liked the 3 F's concept, I think it can very helpful to better connect with the students.
The 3 ways to overcome an obstacle: outweigh, clarify, weaken
Not setup appointments to far out, send reminders or calendar invitations.
Being a more effective listener and showing empathy rather than talking & jumping to conclusions. I need to work more with listening then talking sometimes!
It is imperative to use the feel, felt, found method when overcoming objections with a students.
The 3 F's Feel, Felt and Found techniques and examples were helpful.
I loved the example of the different student objections
It is best to not set appointment too far out and make sure you send reminders and follow up - this ensures better show rate.
being persistent and listening to the students concerns will really go a long way.
I learned that you can never lose a student until you decide to quit!
I think the 10–15-minute rule of calling no-shows to determine the cause is both effective and important!
Tips for rescheduling the no show appointments and being persistent.
Rejection can be a bit overwhelming. This training gave a better insight on how to handle it.
I think this helps us to better understand the why behind the obstacles, reschedules, and the no-shows and how to effectively address, identify, and learn from them.
'Overcoming Obstacles' introduced a strategic approach that I really-really like "...outweigh, clarify and weaken" which can be respectfully used in almost every situation; in a manner that shows personal interest and compassion. Great approach! Also, I noticed this statement which speaks for itself "...be persistent – you can never lose a student until you decide to quit." Ownership.
It is important to always show concern and empathy for a person well-being before attempting to rescheduled a no-show appointment.
It is important to make students feel heard, but also showing them that there are many ways to overcome obstacles that can prevent someone from starting school.
As a result of this lesson, I aim to be more positive about no shows. I will consider mitigating circumstances that may have affected their attendance.
