I think the 10–15-minute rule of calling no-shows to determine the cause is both effective and important!
Tips for rescheduling the no show appointments and being persistent.
Rejection can be a bit overwhelming. This training gave a better insight on how to handle it.
I think this helps us to better understand the why behind the obstacles, reschedules, and the no-shows and how to effectively address, identify, and learn from them.
'Overcoming Obstacles' introduced a strategic approach that I really-really like "...outweigh, clarify and weaken" which can be respectfully used in almost every situation; in a manner that shows personal interest and compassion. Great approach! Also, I noticed this statement which speaks for itself "...be persistent – you can never lose a student until you decide to quit." Ownership.
It is important to always show concern and empathy for a person well-being before attempting to rescheduled a no-show appointment.
It is important to make students feel heard, but also showing them that there are many ways to overcome obstacles that can prevent someone from starting school.
As a result of this lesson, I aim to be more positive about no shows. I will consider mitigating circumstances that may have affected their attendance.
Overcoming obstacles and dealing with no-shows are both so important. Using the techniques provided will be helpful.
Knowing that all conversations may at end in a enrollment
The Feel, felt and found was very useful
handling no show is difficult. Even though its a 50/50 chance i don't like to call 15 min after. I like to send a text reminder than call 10 min before so see if they are on their way
It is very normal for Admissions to encounter various situations that challenges their ability to close a deal - or make a student enroll in their institution. One must learn how to be adaptive to understand what best practices should be applied to overcome these obstacles.
I found the advice of how to handle no shows very relavent and helped me come up with some things I can do to help.
The 3 F’s method is a way to respond to people’s objections using three statements:
· in the first, you empathize with the person’s feeling;
· in the second, you normalize it by stating how others have felt the same way;
· and in the third you neutralize it by pointing out the positive results of others in their situation. Be sure to tie your institution’s benefits to your “feel, felt, found” statements.
Don't assume with prospective students. Call 10-15min after the appointment time to see if you can assist. Resell the appointment and book a new time for them to come in.
The three F's help you overcome objections and relate to the student
This will definitely happen at some point. Ask yourself why, restate selling points, and make it convenient for them to reset appointment.
I learned that persistency is a big part of overcoming objections. Describe the feeling, normalize and neutralize is the biggest take away I got from this video. Empathy has a lot to do with closing the apppointment.
Feel, Felt, Found develops the ultimate rapport.
