Catalina Perez

Effective voicemails should be brief, clear, and purposeful. A friendly tone and a clear call to action increase return calls. I will apply this by leaving concise, professional messages with a clear next step.

I learned how important it is to identify and address obstacles early to prevent no-shows. Understanding concerns, asking the right questions, and confirming details can make a big difference in follow-through. I plan to apply this by listening carefully, addressing objections with empathy, and clearly confirming next steps to increase commitment and reduce no-shows.

I learned that preparation, tone, and clear purpose are essential for successful outbound calls. Being confident, respectful of the caller’s time, and focused on their needs makes communication more effective. I plan to apply this by preparing before each call, clearly explaining the reason for calling, listening carefully, and closing with a clear next step.

From this module, I learned how important tone, clarity, and active listening are when communicating over the phone. Since the caller cannot see body language, the way we speak becomes the main tool to create a positive first impression and build trust.

I also learned the value of using positive language, smiling while speaking, and confirming information to avoid misunderstandings. Handling calls professionally, especially difficult ones, requires patience, empathy, and clear communication.

I intend to apply these techniques in my daily work by answering calls confidently, listening more carefully to callers’ needs, and ensuring every interaction ends with clarity and… >>>