Gabrielle Keyes

I learned how mystery shops can help see the quality of service someone is getting

I learned about the six different strategies

I learned about touchpoints and how they play a role. 

Customer service is important and maintaining exceptional customer service is key 

I learned how goal setting should go and the importance of doing it 

I learned about how to conduct conflict and how to properly handle conflict 

I learned better strategies to help with coaching 

I learned that building relationship with student is a vital part and is one of the most important aspects. 

I learned that maintaining eye contact is important for active listening. 

I learned the best attributes for best listeners.