Heather Dryer

As they always say... teamwork makes dreamwork.   My small team has a common goal which is getting students to return to school. We can all be more open minded and honest with each other which will help us better achieve our goals.

Working more effectively with all of the team proves better results.  I need to learn to be more open minded with other departments to provide a overall better experience for our students.

I have learned the importance of understanding each generational difference and being able to effectively communicate with each of them to increase my performance each day.

I learned that i need to be more open minded to better understand the generation of students i am dealing with as well as the different techniques being used by coworkers.

I have gotten away from leaving voicemails for students as i don't feel they have been affective.  Going to work on a new approach to voicemail and start leaving them again this week!

Being a more effective listener and showing empathy rather than talking & jumping to conclusions.  I need to work more with listening then talking sometimes!

I make smiling & dialing a part of my daily routine when talking with co-workers about what i have going on that day.  I have a mirror setup in front of my desk to be sure i'm holding true to that smile :)

I always try to build a rapport with my student from the start and i feel it is important to document this information for future reference if you have a later appointment scheduled or if the student is not ready and you may not talk to them for another month or two.  Showing that you remember your conversation and took interest in the student shows that you care and are willing to help them which in turn builds trust.

Customer services expectations from one department should be the same across all departments to increase student satisfaction amongst a campus.  You can't expect student satisfaction if they are not getting the service that should be given to them by each department.

It is important when working with our students we provide the best possible experience from each department. If all departments could work together as a TEAM, our students would have a better experience creating positivity instead of negativity.