Mastering Outbound Calls | Origin: AD106
This is a general discussion forum for the following learning topic:
Powerful Telephone Techniques --> Mastering Outbound Calls
Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.
Call components and tone are essential elements of effective phone conversations. I've known this was fact, although I'm not sure I ever thought about the structure. Having a well-structured call paired with an appropriate tone and engaging inflection builds trust and leaves a positive impression. It increases the likelihood of a successful outcome.
I learned more about call components and the importance of using the right tone, talking on a good pace and getting students confirmation through the call.
The outbound telephone call can be broken into four components: call introduction, probing, presentation, and close.
Holding a good posture and smiling could be a great impact when making a call.
I make smiling & dialing a part of my daily routine when talking with co-workers about what i have going on that day. I have a mirror setup in front of my desk to be sure i'm holding true to that smile :)
smile as you dial so it can reflect in every conversation as you are engaging with your students daily at all times!
I've learned the 10 commandments as well as what truly makes a good call. Which is a call that is made with clear communication on both sides of the call.
Smile and Dial...love this
It is important to know that not being in the right environment often affects the phone sales calls by making it hard to focus on the conversation. We need to strive to create a distraction-free environment.
practicing and smiling through the phone will make calls a breeze.
I learned that putting a mirror in front of yourself during calls is a realistic and sensible thing to do!
I'll always remember to smile, even for phone calls!
Be prepared to be in the right environment, distraction-free. This will help focus on the customer and ask the right questions.
Place a mirror in front of you, make sure your dressed professionally and not leaning back in the chair with your feet up. Being in this position will dilute the confidence of the phone call. Make sure your environment is free of distraction so that the student gets your undivided attention.
Environment, state of mind and posture are important elements to consider during the course of a phone interaction.
I have learned lots of ways to connect to students for better rapport and to make conversations flow to the answers that are needed to assist with enrollment journey
It is important to manage your calls and make a loose script for yourself. Having all of your tools ready and reminding yourself of the 10 commandments of prospecting can help you to be more successful.
Always maintain a positive attitude
