I really enjoyed the 10 commandments
Comment on Jesús Fuenmayor's post: Practive makes perfect. Its good that you hear yourself over the phone so that you know what areas of opportunity you have to improve yourself
Aside of taking calls (inbound), we should also practice our skills by trying to call prospect clients. By preparing and making routine on how we do outbound calls will improve our communication skills.
Small things have big impacts. Remember to smile and be positive can have major impact in the results.
How do you get to Carnegie Hall? Practice, practice, practice. Develop your call outline, practice your script, and do it again and again until it becomes natural to you. Then get on the phone, smile, and start dialing.
Prepare for calls. Log, track, and record calls to identify where I can improve
Good information that we can all apply
Practice makes you better and preparation is key.
See the end before you begin. Having clear goals and understanding of what the student could be potentially interested in is the most important takeaway I got from Outbound calls. Being persistent without aggressive salesmanship is something I hope to master moving forward.
Listening skills are CRITICAL for outbound initial calls.
I learned how to keep practicing your outline before you get on a phone call and the "10 Commandments"
The 10 command was very helpful.
I will use the off peak times and vary call times to my advantage, depending on the audience. I have made it a practice to always have a mirror by my desk.
Between the 10 commandments and listening to a few examples of the script, this module has some great information that I can use!
You can be successful in admissions by being persistant, scheduling one hour out of the day to reach out to students over the phone, working without interuption and being organized in order to help students.
Good information for making outbound calls a success!
Practice, practice and practice some more unitl it's natural.
Tone of voice is so important to be self aware. And it is true, if you smile when you talk they can "hear your smile".
Im going to implement the tool kit in my department, for an effective communication. The outound calls can take more time that the inbound.
