The 10 commandments is a good start and the other thing is the saying “practice makes perfect”. The DOA, and/or other leadership must ensure a quality training program is in place, have the ability to record and monitor calls for training, and hold regular training and retraining sessions. Even the best admissions counselor will stray from the script over time if the key points are not reinforced on a regular basis.
Learned the importance of engaging the prospective student during the call, gather information and move them to action.
Practice brings positive results.
I need to remind myself at theend of the day to just make "ONE MORE CALL"
Loved the 10 commandments Ill be sure to use them in the upcoming open enrollments
A few key learning things in this module can not be underestimated. The 10 commandments. I especially like:See the End before You Begin!. Rembering to keep asking questions to find those hidden obstacles and use of the mirror, to know you are continuing to smile.
I intend to review the 10 commandments of outbound calls regularly, and to make sure I have a call script to make sure I hit all talking points. Also, I found the suggestion to make calls brief in order to share more in person to be solid advice.
You learn the importance of a good attitude when calling, always with a smile and willing to establish a true communication with the potential student.
