Preparing for Customer Service Success | Origin: RT105
This is a general discussion forum for the following learning topic:
Raising the Bar to 'First-Class' Customer Service --> Preparing for Customer Service Success
Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.
AS much as there is a focus in external customer service, there should also be a focus on internal customer service. Failure to do so can start to affect the work of the team and eventually the external customers.
It is important when working with our students we provide the best possible experience from each department. If all departments could work together as a TEAM, our students would have a better experience creating positivity instead of negativity.
The six strategies are important to successful customer service
1) Top-Down Approach
2) Ask For Feedback and Use It
3) Educate Everyone Everywhere
4) Create Customer Friendly Systems
5) Develop Consistency
6) Recognize Excellence
One key takeaway for me was the importance of knowing your institution’s policies, anticipating common questions or issues, and maintaining a calm, helpful attitude even under pressure. I also learned how crucial active listening is in making customers feel understood and valued.
Comment on Harmony Goodwin's post: It's imperative that the educators gain customer insights so that they can shape our customer service to attract a wider range of future clients and establish a higher industry standard.
Building up a team will result in better customer service.
Building a good customer service internally will impact external customer service positively
Keeping your team informed and motivated will generate a better customer service within the other departments. This process will result on having excellent feedback from students.
its good to have customer insight so that we as instructors can mold our customer service to reach a broader band of future customers and creat a better industry standard
Finding right person to hire is good not only for your better services, but also serves as a customer service...
Always good to provide customer service everywhere; outside and inside...
Internal customers are as important as external customers; they all have to be taken care of for a better business.
Hiring, training and retaining the right employees who understand the mission and vision of the organization is essential to fostering a superior customer serves focused department.
I like the mention of taking criticism with enthusiasm. I feel that it is best to look at criticism and feedback as a golden opportunity to improve!
Knowing your team and training your team with the right people allows you to be more successful with customer service.
Feedback from students is important in order to make improvements and to keep getting better as an organization. Management and strong leadership are important, as well as effectively communicating with all the departments. Making sure employees are excited about their positions and understand their job duties is also important to ensuring the students feel comfortable and confident in their decision to enroll at the University. Management and leadership can utilize a reward system for great customer service in order to keep morale high and retain valuable employees.
Providing good internal customer service will lead to good external customer service. It is important to know who you work with and what they do. This will help us be able to work better as a team to provide excellent customer service to our students, employers, and community.
Good customer service goes both ways- internally and externally. If your employees are happy, they will work harder to make sure the customers are satisfied.
Teamwork between staff members shows a united front to external and internal people. Customer service is needed for all members of the school community. As a team, you need to provide constructive criticism and give positive reflections to make customer service a successful part of your company. (This should be done in a confidential situation team meeting style)
