Mary Warford

AS much as there is a focus in external customer service, there should also be a focus on internal customer service. Failure to do so can start to affect the work of the team and eventually the external customers. 

Quality and service were once regarded as a commodity, now it is the way in which companies are able to grow and reach new customers. By making customer service more personable, it can lead to new customers/students to become part of the school based on positive former or current student experiences.