Darrell Espanol

Providing great customer service doesn't take 1 person or department, it takes everyone employed at the school or company.  This module is maybe one of the best modules I have taken that explains step by step the definition of customer service and how it affects a company or school if customer service is not a priority. 

There is more to customers service than its internal customers such as the students.  We also need to factor in the external customers that we service either directly or indirectly.  

Customer service is very important to a company.  CS makes its students/customers feel valued.  It builds trust between the company and its customers.  Satisfied customers become loyal customers which in turn will spread positive feedback and possibly increase the company's growth and sales.  What a better way to market a company is through its customers/students.

Providing clear and concise communication avoids the risk of misunderstanding.  As processes and rules change, so must the communication to the student or audience you are speaking to.

Enrolling with integrity means that rules and regulations must be followed honestly and ethically.