Santana Chavez

Knowing how to effectively utilize the tools at your disposal can improve your customer service and help you communicate more clearly with students. This can also lead to more positive reviews from an outside perspective.

Setting performance standards and core values is a great way to ensure that your team consistently performs at its best, making sure both external and internal customers feel valued and recognized.

I have learned that your customer(students) should be the main focus when focusing on customer service, because without them, we would not be able to successfully run the company. Make sure they immediately feel valued and are in a warm and welcoming environment.

What I have learned is I should focus on every aspect of customer service, including, quality, value, convenience, and customer care. Since 84% of people consider customer service to be a key factor in any business being done, you should always focus on making sure your up to date with the latest trends and your customers are satisfied, happy, and wanting to come back.