Make a point to always have great internal customer service to make your business survive greatly.
When responding to your internal customers, always imagine the external customer(s) who can be affected by the service you provide internally.
When customers have a bad experience they tell about 20 people when they have a good experience they tell about 10. We have an opportunity with every interaction to provide first class customer service. The university name counts on it.
Ask for feedback from your customers to provide better service. Share results with your employees so everyone can work on improving.
Interaction inside and out of your business is good to keep up with. There are potential customers anytime you talk to someone. It could be a potenntial student or employer for those students which is what we need.
