I learned how an internal perspective can shape the company especially when it comes to training and team collaboration. The better we get along and the more information that we have, the more successful we will be at not only completing tasks at hand but also by assisting students with all the necessary information they are going to need to be successful.
I like the idea of building bridges and strengthening the community inside the office.
Customer service is equally as important internally as it is externally. No matter where you are giving good customer service, it matters everywhere. Otherwise, without it, there would be no business work flow met to standard. Making sure the communication between your team members plays a huge role in providing the customer service we need to be successful.
It is important for departments to work together harmoniously for the good of the students.
You see better results when you get feed back from both the staff and customers.
Customer service is a skill that you can build through time.
I love the idea of cross training to know what other departments are dealing with. That helps everyone involved do their job better while making others do their job better and with ease. If a team is working well together that will translate to a positive experience for the students.
Good customer service starts internally with colleagues and other departments. It filters out to students and prospective students.
I never thought of seeking complaints as part of customer service!
good customer service, hardly is remembered. bad customers is always remember and spoken about to others
Hiring the right people for good customer service is crucial for creating a positive experience for your customers.
Teamwork between staff members shows a united front to external and internal people. Customer service is needed for all members of the school community. As a team, you need to provide constructive criticism and give positive reflections to make customer service a successful part of your company. (This should be done in a confidential situation team meeting style)
Good customer service goes both ways- internally and externally. If your employees are happy, they will work harder to make sure the customers are satisfied.
Providing good internal customer service will lead to good external customer service. It is important to know who you work with and what they do. This will help us be able to work better as a team to provide excellent customer service to our students, employers, and community.
Feedback from students is important in order to make improvements and to keep getting better as an organization. Management and strong leadership are important, as well as effectively communicating with all the departments. Making sure employees are excited about their positions and understand their job duties is also important to ensuring the students feel comfortable and confident in their decision to enroll at the University. Management and leadership can utilize a reward system for great customer service in order to keep morale high and retain valuable employees.
Knowing your team and training your team with the right people allows you to be more successful with customer service.
