The Human Factor | Origin: CM102
This is a general discussion forum for the following learning topic:
Raising the Bar - Compliant Communications with Students --> The Human Factor
Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.
I appreciate the emphasis on the importance of checks and balances throughout an institution of higher learning and any business.
Great section with great reminders. It is important to always demonstrate honesty, integrity along with a good moral compass while working with students.
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Ethical conduct is imperative in this industry.
I very much like the 12 common ethical conduct statements expected for the postsecondary education industry.
Ethics
common ethical conduct expected to ensure respect for the postsecondary education industry.
1. Qualified Staff and Faculty - Schools should ensure that individuals in any position within the institution are qualified to fulfill their duties and responsibilities.
2. Knowledgeable - Staff should be adequately trained to share information about the school with prospective students and others as needed.
3. Good Moral Character - Schools should ensure that all employees maintain good moral character and have not demonstrated prior acts of improper behavior relating to a school, its students, or related regulatory bodies.
4. Honest Communications - All communications with constituents including prospective students, students, parents, alumni, employers, regulators, etc. should be forthright and honest.
5. Transparency - Schools should openly provide the required disclosures and assure clear presentation of facts related to school data. Information should not be intentionally omitted to prevent someone from making an informed decision.
6. Integrity - Schools should operate with integrity, demonstrating appropriate management controls to separate duties that could introduce conflicts of interest if done by an individual with shared responsibilities.
7. Responsibility - Schools and their employees should demonstrate responsibility by ensuring that provision of services and program offerings satisfies the expectations of its constituents.
8. Fair Treatment - Schools should ensure fair treatment of students and employees by not discriminating against anyone inappropriately, while ensuring that restrictions and limitations (such as those related to certifications and licensure) are appropriately disclosed and communicated.
9. Compliant Culture - Schools should establish a compliant culture by fostering the rules and requirements set forth by the myriad of regulators with oversight to an institution and its programs.
10. Set Realistic Expectations - Schools should ensure that they can deliver to established expectations including those of students, employers, parents, and any others with which they have a relationship.
11. Professionalism - Schools should foster a professional environment that inspires trust and confidence.
12. Accountability - Schools should take accountability for all actions and rectify any problems which may arise with tact and diplomacy.
I agree with some of my peers. Since each state has its own set of policies that must be followed having a knowledgeable person in charge is essential to prevent any policy violations. Also, it is logical that some responsibilities would be divided.
List of behaviors under ethical conduct basically sums up what needs to happen at an institution on a daily basis.
It is critical to have a system in place of checks-and-balances, whereby there is separation of duties and departments, i.e., Admissions does not do testing, Financial Aid does not do Admissions and vice-versa. This is also operating with integrity and quality control.
Checks and balances as well as ethical decision making are extremely important to the operation of any institution
Very informative section, establishing proper checks and balances helps to eliminate misconduct. It is important to state the facts when speaking with students.
When communicating with students it is always best to err on the side of caution so as to always be transparent and honest. When in doubt communicate with school administration.
I intend to apply and follow the ethical standards as well as maintaining honesty and truth with students because that is incredibly important and will go a long way.
I agree with Ms. Smith that employees must foster an ethical, honest and positive work culture. It is also important to institute checks and balances to protect the consumer.
It is important to know what is appropriate language and conversations for Admissions to have with prospective students that are applying for financial aid assistance at the institution of their employment.
It's important to follow the principles of ethics and maintain integrity. Informing the student with facts only.
Great refresher piece! Regulatory guidelines, ethics, and compliance communication is key to not only to ensure integrity, but it insures consistency across accredited organizations.
I didn't know that in Arizona, that if there was an exemption color code, in which if its blue, it means the authority of the exemption was given by the legislature, and if it was green, it means that the authority was determined by the court order.
It is great to have separation of roles and responsibilities to ensure compliance and ethical practices.
Compliance and regulatory standards and practices are a definite MUST.
