Stress is powerful and overwhelming. It's a problem that leads to emotion that can cause a blur in ones own judgment. We all go through stress. It can be recognized in ones demeanor, body language, facial expressions and tone of voice. Would you view stress as a problem? When we have a problem shouldn't we find resolution to that problem? How can you give confidence back to one's own abilities to learn how to cope with their stress? Ask yourself these questions and strategize.

On the first day of class I like to learn more about the students I will be interacting with. I ask for their Name, Where their from, Hobbies and Goals (both short and long). It gives me an opportunity to see where their mind is at and to find something we can relate to in order to help me have their attention when giving a lecture. I look at it as an ice breaker for the retention process.

Learning about the role of myster shopping, of which for many years I was unaware of who they actually were, reminded me of blind studies, of which the company or healthcare laboratory being studied are unaware of the specimen they are examining, and the outcomes of such laboratory procedures renders results onto quality control and practices complied. Mystery shoppers are that blind study sample, presented to the company in order to unbiasly observe and conclude customer service practices and efficiency in running their businesses to the standards that satisfy the general population.

As an instructor and a professional student, I have experienced both sides of how complex information is presented to students. Effective interpersonal communication with department leaders and cirriculum writers is crucial in ensuring that the course content is comparable with other institutions, in addition to, comprehendsable to student level, background and experience.

As aforementioned within the module, many people utilize social media, not only to convey business insights and information, but also to keep in contact with friends and family, both distant and close. The social media network has been used to express one's personal feelings and lifestyle. In having this source of access of information into one's personal life, social media is an external touchpoint, in getting to know the personality traits of representatives for a specific institution and company. Even myself, I must be cognizant of the things I state on social media in order not to bring attention to my institution, and only push for positive reputation and image.

Modern technology has bloosemed into a discipline of interconnectivity between the general population and business/corporation owners. While following customer trends alots for specificity in meeting customer needs, there has be an margin of breaching of confidentiality in order to establish such specific trends.Thus, following customer trends needs to equally consider meeting customer needs and confidentiality.

In my experience, maintaining retention has come in the form of creating a fun but challenging environment. Instructor personallity plays a big part in retention. The ability to connect with all students through light humor and engage them in learning is definately a skill worth attaining.

A friendly sile, a caring approach and steadfast support can be powerful tools for intervention.

Make class interesting, make yourself available, emphasis on resources available to them. Smile and mentor.

In my experience, maintaining retension has come in the form of creating a fun but challenging environment. Instructor personallity plays a big part in retension. The ability to connect with all students through light humor and engage them in learning is definately a skill worth attaining.

It is vital for all departments have a shared goal or vision. Each department plays its own role in achieving it, but everyone is "rowing" is the same direction toward success.

I believe that a student beleiving in themselves is one of the most important attributes for success. If a student believes in themselves, I can teach them the techniques. If a student doesn't, it is as if they are not listening.

I am a big believer that the more successful our students are, the more successful the school will be. It only makes sense to do everything we can to help students succeed, including helping them see it for themselves.

External Customers are just has important has the students. The reason is because if the students cannot seek employment then why would they show up for school to start.

Customer service is simple. Treat people like you want to be treated. In our adult education, people come from large versified background with life experience. Must of our students, you give them an outstanding product (Knowledge) with respect makes great customer service. On the down side though, you mistreat the customer (the student) you now have poor customer relations.

I believe it is very important for students to have a mentor. It will help them know what it takes to succeed. Both the Mentor and the Mentee, so to speak, benefit from the relationship.

I have my new students start working on their resumes during the first few weeks of school. That way they are already thinking about the future and can focus on adding skills to the resume as they proceed.

I believe one should begin with the end in mind. I mention to my new students how wonderful the graduation ceremony is and invite them to imagine themselves walking across the stage. Then I tell them to keep that thought in mind if times get rough.

I have always strived to have more advanced students help mentor the new students. The new student will feel more comfortable working with another student and they both benefit from the relationship.

I believe it is important for the prospective student to truly understand what the profession they are entering is all about. Not what they think it is about, or what their friends think it is, but what it actually is.