What are some ways to engage students that seem so slip through the cracks especially when online?

How do you get Students to follow policies and procedures without losing them.

Becoming involve and assisting will always help1

It is important to remind the student of the accomplishments and celebrate Graduates

It is important to remind the student of the accomplishments and celebrate Graduates

I have discovered it takes a village it is not the sole responsibility of one individual but the responsibility of everyone involved to create a strong support group. When it comes to retention

What are some of the most encouraging things a Teacher, Advisor, or some other Mentor gave during college that stuck with you today?

It is a huge decision to continue the education process it is exciting and can be scary also. It is important to remember what college was like when we were once students. There will be times when you question or doubt yourself, it is good to have a person cheering you on at times like this. It is good to have a reminder when things get tough anything worth having is worth working towards. Keep your eye on the Prize and stay focused.

Any suggestions that would help me apply what I've learned so far?

Its important for us to never forget that a simple hello and a few questions such as how are things going helps student students to feel connected. 

Each member at ECPI has a duty to engage ind "Student Retention" it starts with us and being actively engaged in the lives of the students. Providing each student with the tools they need to be successful and making learning fun and being engaged with the each student and their academic needs.

Everyone at the school from the receptionist to the admissions to the instructors and even the janitorial staff has a role in helping maintain student retention.  I have been in many work situations where folks indicate that "is not their job," but retention is everyone's job.  As a student services representative, it is disconcerting when we lose students based on the fact that they felt they were not listened to and that their concerns were not addressed.  It seems that communication breaks down and questions are not asked to find out what the issue is as to why students are… >>>

What should student services do if there is a problem occurring?

A student gets out of line and starts yelling and gets completely out of control 

How do you work with  Supervisors that believe their role is to point out mistakes and make you accountable without giving you guidance and reassurance on the good work you have done.

Customer Service is not just providing answers, but it's the face of the company.

It's true there are blind spots but one must try harder to look around first prior to complaining. 

How does your school identify student's who are experiencing stress?  Do you quantify this risk in any way?  

What do your companies do to personalize your customer service?

This is a general discussion forum for the following learning topic:

Raising the Bar to 'First-Class' Customer Service --> Additional Customer Service Insights

Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.