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Lora Miller
Lora Miller

Exit Interview process

I find getting the students to keep appointments for the exit interview is a challenge. And when they do show up they want to rush right through. We have started doing our exit interviews many weeks prior to graduation and it seems to help.
Sarah Palmer
Sarah Palmer

Pell Disbursements

I might just be missing this somewhere in a previous lesson, but does Pell have to be disbursed during the first week of the period? Our institution disburses all funds at the same time (during the 4th week for current students, the 8th week for new/re-entry students).
Warren Hoffman
Warren Hoffman

Giving Out Information

Does your Admissions Office give out financial aid information to families? Do you think the admissions staff have adequate training and understanding of financial aid to give out any advice?
Warren Hoffman
Warren Hoffman

Misrepresentation

Have you ever found an example of your school misrepresenting itself to the public? How should this situation be handled if you did?
Warren Hoffman
Warren Hoffman

Taking Attendance

Does your school require faculty/instructors to take attendance? Do faculty/instructors go along willingly or do they object to being told to do so?
Warren Hoffman
Warren Hoffman

Satisfactory Academic Process

At your institution, which office has the major responsibility for reviewing SAP issues?
Warren Hoffman
Warren Hoffman

Active or Inactive Confirmation

Does your school require active confirmation before disbursing loans? What might be the advantages of requiring either active or passive confirmation?
Warren Hoffman
Warren Hoffman

Separation of Function

Has your school had any issues with the separation of function and conflict of interest issues and if so, how were they resolved?
Warren Hoffman
Warren Hoffman

FERPA

How should you address the issue when you find that a colleague in your office has violated a student’s FERPA rights?
Warren Hoffman
Warren Hoffman

The Code of Conduct

What do you think would be an appropriate sanction for a student’s first offense violating the campus copyright regulations?
Warren Hoffman
Warren Hoffman

Developing Interest and Enthusiasm

What would you do to encourage school employees not on the Compliance Team to support their unit and the Team’s suggested improvements?
Warren Hoffman
Warren Hoffman

Timing & the Compliance Team

How many times a year would it be appropriate for a Compliance Team to meet on your campus? Is there a particular time of year you would think that meetings would be most effective?
Treva Florence
Treva Florence

Wanted: Default Prevention Specialist Position

Does anyone at your campus have a Position/Staff memebr who's sole responsibility is helping to prevent default on loans? Years ago, I worked at a school who had someone at each campus, and I know that it worked well in keeping the school's default rate low. Does anyone still have something like that and how effective has it been?
Anna Rusabrova
Anna Rusabrova

Reluctant reference-givers

Every now and then I meet with a student who is very reluctant to provide references. Privacy concerns are often the reason. Students do not want their friends/relatives to be contacted regarding their enrollments or whereabouts, and do not want to provide references beyond the 2 required for completing MPN. What would be your suggestion in such cases?
Warren Hoffman
Warren Hoffman

Corrective Action Illustrations

What best illustrates an example of a corrective action and justify why?
Warren Hoffman
Warren Hoffman

Essential Skill Set

If you were interviewing candidates for a Financial Aid Director position, what skill set would be required and why?
Gary Woznak Jr.
Gary Woznak Jr.

Great PJ lesson

This was a great lesson! I feel there was so much information present.
Christopher Dickens
Christopher Dickens

Loan disbursements

Could you explain this fact to me. All subsequent disbursements of loans should occur no later than the start of the standard term, nonstandard term, or payment period. I was my understanding that the PELL is disbursed first before direct loans. Loans are disbursed 31 days after student start date of a clock hour program. I am fresh to the system and am still learning. Thx. Chris
Ramon Clark
Ramon Clark

Standard Operating Procedures

Standard Operating Procedures (SOP's)? Are there general SOP's that most schools follow as a whole when estasblishing policies as it relates to refunds, withdrawal, etc. that most FAO's use?
Ramon Clark
Ramon Clark

FAO Forms

Does the FAO within the school have discretion in developing new forms or standards to meet individual needs of the school. I understand each school is unique in what they do, but is there discretion in creating a platform that works for a new school and department as it relates to the FAO?