I learned that customer service really starts with your mind set and attitude. Creating a positive experience begins with you bringing positive energy and care. 

Validating a prospective student's admissions eligibility is a team effort because compliance is everyone's responsibility. Honesty & transparency should always guide any process, especially enrollment. Banning incentive compensation helps ensure that schools prioritize integrity & student success. By emphasizing quality over quantity, institutions create a stronger learning environment, foster trust between students & the institution, and ultimately build/maintain a positive reputation.

Every student is different and every student has a different future plan. We should always make them aware of whatever situation they are in and to always do what helps. If it is financials we can provide resources and best advice, same with academically and emotionally.

My University is currently trying to coordinate a plan on how we can do graduation, and this was helpful especially for students out of state to keep their invitation in postcard!

I learned that student success and default prevention go both hand in hand. Students who feel supported academically, financially, mentally and personally are more likely to succeed and finish their program. That isn’t the case in most people, everyone has different issues and it’s the system or school to provide services, guidance or help.

Customer service is important

A PJ is a case by case basis and still require documentation and not just hear say. 

I learned that it is very important to pay close attention to the C codes and to address them quickly.

I learned that the verification process is extremely important when it comes to completing FASFA.

I have a better understanding of how the FASFA application works regarding unborn children