Financial Aid Performance Group

Public

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Ramon Clark

Integrating FAO with Key Departments

What are some best practice models for integrating a new FAO with established Admissions office, Student Services, and registrar offices that have already been established. Building the team so that the FAO flows into the general operations that have already been in place or may be outdated to have an efficient FAO?

Ramon Clark

Developing a new FAO...

What would any of you recommend to focus on first when establishing a new FAO at a new school? Would love to hear your ideas listed from Very important to Least important.

kellie anderson

Grace Periods

If a student has used up their 6 month grace period at a prior institution and separates from a different school with a new set of loans do they get a new grace period? Thanks,

kellie anderson

New Staff/Financial Aid Audits

What is the best way to prepare new Financial Aid staff for Audits? Especially if you have an audit team who likes to meet with the staff and ask questions.

kellie anderson

Skip Tracing

How often do schools usually use this type of resource when trying to get updated contact information for a borrower who is delinquent or in default?

Warren Hoffman

Strategies for Open Communication

What strategies could be executed in order to ensure the FAO is part of the decision-making processes that affect financial aid administration and compliance?

Warren Hoffman

Compliance Best Practices

What has or has not worked at your institution to make compliance an â€œinstitutional responsibilityâ€? What do you think are the reasons behind the success or failure?

Warren Hoffman

Inter-Departmental Communication

What corrective action might a supervisor of the Financial Aid and Student Accounts/Bursar Offices put into place if they knew the offices were not communicating well and risking Title IV non-compliance as a result?

Warren Hoffman

Planning for Reviews and Audits

What is the most strategic action to implement in order to prepare the institution for a Federal Program Review or audit?

Warren Hoffman

Required Reading for the FAO

Why is it important for the FAO to read the â€œFederal Registersâ€?

Warren Hoffman

Title IV Administrative Responsibility

Who is responsible for administering Title IV programs correctly even if incorrect action or advice was provided?

Myles Baker

Social Media/Communication

Our institution uses Social Media as a way to positively interact with students and encompass their successes. Currently, we use Facebook, Twitter, Instagram and LinkedIn. Our connections via Social Media allows students to be "tagged" in school photos such as, graduation, student success days, orientation and much more. We have found with these accounts, students are posting Dean's List certificates online as a success story, they send in testimonials and are able to make friends with current students. With this, it turns into a self-made mentoring program. All these sites and interactions help our struggling students, people on the fence… >>>

Jeffery Wood

Communication

Communication is important in every aspect of business and is equally as important in the world of Financial Aid. Staff must keep the students informed throughout their academic years to ensure that they understand their present and future obligations.

Jeffery Wood

Diversity

Diversity is something we face everyday in financial Aid . We have an advantage in this area because while we are gathering facts about our students trying to get the maximum amount of student aid we can learn a lot about our students. I always try to assume nothing and never prejudge anyone.

Jessica Bell