Has anyone ever acknowledged the question of cost and moved on without having hesitation from the prospective student?

Do you think there can be a point of asking too many or too personal of a question?

When you have a prospective student who does not have a any money to live, they are living with family or in a shelter, and has a child. How could or would you address this challenge?

when working with others rapport building establishes a strong foundation

I have found it to be very beneficial to be able to effectively communicate with others which involves much active listening

What can be missing in a voice mail that can intrigued the students to call back?

what is the estimated time for a follow up call?

A student makes two appointments but at the end does not come to the school. What will be the right procedure when calling him again?

how can we overcome when the student work full time and want to go to school but doesn't have the time

after explaining all the important information the the students still not convinced, what will be the right question to uncovered the person needs and wants?

what will be the proper time frame to follow up with a student if they still interested in the classes or courses from previous visit?

With so much going on in a students life these days, I try not to allow them to loose focus when they come to me with questions and issues. A lot of the time it is just an excuse for what's truly underlying. Once we seek common ground, the student feels relaxed and usually opens up about the person business and we are able to get everything resolved.

I handle the social media (facebook, twitter, tumblr, etc) for a private school. And most students type short hand and include pictures instead of the actual words. I still feel my response needs to be written in full since it is a reflection of the school. Sometimes it makes it hard with limited characters and space, so I really have to focus on the best way to respond depending on the media.

Over the past year I have become increasing aware of the importance of publicity. With this awareness we have made several changes that are working. These are: 1)we offer free monthly tele-conferences. I give an overview of our program and they open it to questions. All someone has to do to attend is 'RSVP'. Last week I had 40 people sign up for the call. 2) We have started a 'Student for a Day' program. For a nominal fee people can visit our school for 1 day with a program designed just for them. This includes lunch with some of our students so that they can learn first-hand, how our students feel about the school. Both of these have been very successful. What's not working: I don't feel we are effectively using our demographic information to our advantage.

What are thical practices for rapport building when all your contact is by phone? There is a certain level of trust that is established by being face to face with someone that we as enrollment counselors for our out of state, online students don't have an opportunity to receive. It removes the elements of how your desk looks and how you are dressed and places the positive first impression on voice or communication. We spend so much more time reflecting with our students so we know that we are on the same page. At the same time we must cover the information without boring the student!

How do you stop someone from carrying on an irrelevant conversation?