This is a general discussion forum for the following learning topic:

Best Practices in an Ethical Enrollment Process --> Exploring the Prospective Student's Environment

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This is a general discussion forum for the following learning topic:

Best Practices in an Ethical Enrollment Process --> Charting a New Course

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This is a general discussion forum for the following learning topic:

Connecting with Today's Students --> Improving Teamwork

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This is a general discussion forum for the following learning topic:

Connecting with Today's Students --> Principles of Effective Collaboration

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This is a general discussion forum for the following learning topic:

Connecting with Today's Students --> Generational Communication Preferences

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This is a general discussion forum for the following learning topic:

Connecting with Today's Students --> Understanding the Generations

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This is a general discussion forum for the following learning topic:

Powerful Telephone Techniques --> Voicemails That Get Results

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This is a general discussion forum for the following learning topic:

Powerful Telephone Techniques --> Handling Obstacles and No-Shows

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This is a general discussion forum for the following learning topic:

Powerful Telephone Techniques --> Mastering Outbound Calls

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This is a general discussion forum for the following learning topic:

Powerful Telephone Techniques --> The Inbound Call Experience

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This is a general discussion forum for the following learning topic:

Communication Essentials --> Making the Connection

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This is a general discussion forum for the following learning topic:

Communication Essentials --> Advanced Listening Skills

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This is a general discussion forum for the following learning topic:

Communication Essentials --> Principles of Communication

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This is a general discussion forum for the following learning topic:

Communication Essentials --> Methods of Communication

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What new skills did you gain from this training that you will implement effective moving forward?

Listening and Hearing are not the same thing. this is of  great importance to understand both meanings, specially wnen talking with a prospect. we need to be able to focus on them and understand their needs. Great Topic.

I thought it was interesting that they are using a marriage counseling method (the communication pyramid) for this training.  I never would have thought to consider that.  It was helpful.

Any discussion on improvement methods on assessing a student's real motives?

When I interact with students and especially if the interaction is online, the attitude, the tone of voice and the willingness to help them is very important.

I can find it difficult to stay focused on the phone.  This course is a great reminder of how to accomplish this.  I will share it with my staff.