This is a general discussion forum for the following learning topic:

Admissions Communication Strategies to Inspire Students --> Managing Communication as a Professional System

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This is a general discussion forum for the following learning topic:

Admissions Communication Strategies to Inspire Students --> Communicating Effectively Across Modalities

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Admissions Communication Strategies to Inspire Students --> Designing Messages for Maximum Impact

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Admissions Communication Strategies to Inspire Students --> Understanding Communication as a Professional Skill

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This is a general discussion forum for the following learning topic:

Building Deep Product Knowledge for Admissions Success --> Mastering Product Knowledge Beyond the Basics 

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Building Deep Product Knowledge for Admissions Success --> Product Knowledge in Complex Admissions Conversations

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Building Deep Product Knowledge for Admissions Success --> Translating Institutional Offerings into Student Value

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Building Deep Product Knowledge for Admissions Success --> Understanding Your Institution’s Offerings

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This is a general discussion forum for the following learning topic:

The Admissions Presentation – Start to Finish --> Next Steps and Follow-Up

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The Admissions Presentation – Start to Finish --> The Tuition Investment

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This is a general discussion forum for the following learning topic:

The Admissions Presentation – Start to Finish --> Gather and Give

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This is a general discussion forum for the following learning topic:

The Admissions Presentation – Start to Finish --> Why a Framework?

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This is a general discussion forum for the following learning topic:

Understanding the Admissions Profession --> Ethics and Professional Responsibility

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Understanding the Admissions Profession --> Professional Readiness

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Understanding the Admissions Profession --> Admissions in Transition

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This is a general discussion forum for the following learning topic:

Understanding the Admissions Profession --> Foundations of Admissions

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Often times, I will do an oral explanation of all required documents needed and going over our school program dynamic. With the student base being very culturally diverse, often times communication is not clear or I have to repeat myself. It can become difficult when trying to explain. So we try to say it orally, and then email it to document what was said and to reinforce our intent to the student. For a third time, we will discuss it on orientation. This eventually confirms and seals all information needed for the student to succeed here. 

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Active listening is so important when engaging with anyone, by listening to understand, and comprehend.  I find myself at times being on mute so I can allow the other person to say what they need to say so I do not interrupt them. Many times, I take notes so I can revisit their comments or statements with questions. This learning has been very insightful and allowed me to see how far I have come with my active listening skills in general. 

Listening with empathy versus listening to respond