Chris Cunningham

Creating personal value is the key to good customer service. 

Customer service doesn't just take place at the place of business, but anywhere.

Positve experiences on the part of the customer will want them to return. 

Customer service is likely the most important aspect of any business. 

Everyone in the school should approach students with an intelligent heart.

Understanding the whole student is important in the academic process. 

Students need to be understood on a personal level. 

Students need a support system through the school - one that has credibility.

Mentoring is a key component of retention, and it should continue throughout a student's academic career. 

Retention begins during the admissions process.