It is important to understand the generational differences of our students to improve communication and enable effective teamwork
This module could not be more dated. Michael Critelli hasn't been CEO of Pitney Bowes since 2007, so it tells you how long ago this content was updated. The "four" generations doesn't include any useful information about Gen Z, which makes up a huge portion of new students at this point since they are of college age. I can't believe this goes over people born before 1945, but doesn't review those born after 2000. Useless.
I learned there are 4 different types of generations. Each with its own set of value and customs
I learned that every generation is diffrent and think diffrent, It will help me to better understand their needs and improve the connection with students.
knowing how different generations think will establish a better relationship and trust
Helps you to understand how to best communicate with multiple generations.
I've learned what each generation (including my own) values. This helps when planning a conversation or interaction so that the person is more receptive.
You have to be very versitile, when communicating with people from multiple generations.
Gives insight to how each generation might approach the same situation.
Puts a handle on what people from various generations might value.
