Customer Service in the Classroom | Origin: ED209
This is a general discussion forum for the following learning topic:
Students as Customers --> Customer Service in the Classroom
Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.
We need to be as helpful as possible and attentive to model customer service as teachers.
We should treat students how we would like to be treated. Creating a fun learning experience is an example.
Adult students tend to like eclectic styles of instruction and are more engaged with the class if the instruction is well presented and well thought out.
Comment on Arthur Butler's post: Good idea
So far this is an interesting topic. It is filled with great introductory advice so that at least I know I have a good foundation for instance, try to learn their names, offer feedback/praise, answer their questions. I am excited to see the next steps in this process.
Students have different learning styles and it is important that teaching involves a multitude of teaching methods to help with each student learning.
that there are many types of learning styles for every student that we will encounter throughout our career and being able to convey a specific knowledge to that said group.
Experiential learning helps support connection from what students know and are hoping to know in the future.
Students react when you pay close attention to their needs and engage them.
Make sure you ask for feed back and then take the feedback that you get and process it. Then make tweaks if needed to your instruction.
There are two distinct groups of adult learners: the “older generation” and the “new generation.” They have their styles for studying and applying their knowledge and experience. Self-directed learning is essential for self-motivated adult learners. My experience with the new generation: they want you to give them the answers and not be receptive to reading the material. They expect the instructor to teach the test and rely on material found through AI searches. In the medical field, this is a concerning issue.
It's important to ask for feedback about different instructional styles.
It is important to conduct surveys for feedback about different instruction styles. I will apply this by asking my students to do a survey of my instruction style.
Transformative learning styles allow the student to set their own goals and achieve them in a self-paced atmosphere. Allowing self-teaching for those students who possess the required motivation and aptitude is a positive method of engaging them with the course material.
To meet the needs of adult learners we need to be flexible and competent. Even self-directed learners require support. It is in our best interest to be aware of our verbal and non-verbal cues.
Most adults are very motivated to learn, specially based on their specific goals. Self directed learning is a great way for these students to thrive. Although guidance is still important for the process to be successful.
Be prepared for discussions and allow students to form opinions. However, the classroom lessons need to be outlined and structured for students to have expectations.
Good information here. I have found this to cause me to examine the balance of my delivery between "student centered" and Instructor directed" approaches. This tends to vary from cohort to cohort and needs to be higher on my list of evaluating the best approach for a given group or individual.
Adult learners are more likely to take their own initiatives for studying and applying knowledge from experience, however many adult learners benefit from a structured environment where they are aware of what topics need more of their attention.
