Student retention is a must for not only the success of students but also for the success of colleges.  The more students feel a part of the learning process the more they will be engaged in learning and higher the retention rate will be. This group is for educators who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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2d

How do you remember student names that are hard to pronounce? | New comment by Lisa Runels

If the student had a prior class, ask the previous instructor how to pronounce the students name. The first day of class go around the class and have the students say their first and last names. In...

11d

Influencing Student Motivation | New blog by Kimberly RIchardson

While this course is a great reminder of many techniques we should all be implementing in our classrooms, it is more importantly a reminder of how much pleasure we as instructors gain from this type o...

SOS | New blog by Tiffany Jones

I have found that the more you share your personal journey the more you seem to relate to them. In order for student retention to occur instructors, facuilty and staff must come together and devise a ...

Hold on to them | New blog by Tiffany Jones

I have found that the more you share your personal journey the more you seem to relate to them. In order for student retention to occur Instructors, facuilty and staff must come together and devise a ...

great information | New comment by Ann Nelson

This coirse is a reminder of what custimer service mean and how pwoplw are to be treated. Cery veneficial. Must continue to practice things learned and make customer services an ongring...

great information | New comment by Rose Elam

The theory and information is something I have always valued.  It makes me to want to continue with my approach to customer service and learning.

Intrinsic vs extrinsic | New blog by Doug Young

This is a gray area that ther course treats as black and white.  Many motivators defined as extrinsic are also often intrinsic. Example.  I get a gold star for having the top grade on a tes...

Intrinsic vs extrinsic motivators | New discussion by Doug Young

The course treats this topic as if all the motivators mentioned are cut-and-dried one, the other, or both.  I disagree.  Just about anything can be an intrinsic motivator, even grades and a ...

Helping for success | New blog by Phillip McCauley

Gained a lot of insight with retention.

Wors Of Wisdom | New blog by Maria Vasquez

Never cross the line, and always strive to do your best,be an educator that cares, promotes and is willing to assist students in reaching their dreams.