Charting a New Course | Origin: AD108R
This is a general discussion forum for the following learning topic:
Best Practices in an Ethical Enrollment Process --> Charting a New Course
Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.
Admissions being a sales position does rely on having a flexible framework. The framework being important as not to misconstrue any information but while also learning to adapt to each student and their individual needs. Using the necessary skills (product knowledge, sales skills, people skills, and maintain a good attitude) is very vital to ensure you are providing the best experience and correct information for the student to make an informed decision.
I learned more on communication and building relationship.
From this module, I have learned that ethical enrollment involves attention to each step of the student process, from relationship-building to exploration, goal alignment, and follow-through. I have also learned the importance of considering the enrollment process from a holistic perspective, integrating people skills, sales skills, product knowledge, and a strong professional attitude.
I would like to apply this by ensuring that I pay attention to understanding the needs, goals, and concerns of each student before launching into a discussion of the program. I would like to continue to support students in making informed decisions while upholding high ethical standards and a positive experience throughout the enrollment process.
Proper communication is important to efficiently complete a sale.
From this module, I learned that ethical enrollment requires focusing on each stage of the student journey, starting with building a genuine relationship and continuing through exploration, goal alignment, and follow-up. I also learned how important it is to approach admissions holistically by combining people skills, sales skills, product knowledge, and a strong professional attitude.
I plan to apply this by making sure I focus on understanding each student’s needs, goals, and concerns before discussing program details. I want to continue supporting students in making informed decisions while maintaining ethical standards and creating a positive experience throughout the enrollment process.
From this module, I learned that ethical enrollment is more about building relationships than trying to sell. Students are busy, rely on technology, and are less trusting, so honesty, personalization, and listening are important. I plan to apply this by focusing on understanding students' goals, giving clear and accurate information, and building trust.
Comment on Mayra Montesinos's post: I found that bit about the admissions interview process being one sided true. I think it is good to engage with the student in that process so that way, the admissions rep would learn more about the prospective students and make the experience not only a positive one, but a personal one to them, too. This also helps the prospective student and the admissions representative in creating a path to help that prospective student in achieving their career goals and seeing if the school is a good fit.
Having an established specific framework is important, not only for the school, but for the prospective students when they are exploring their career goals to see if they are a good fit. It is very important to develop a positive relationship with that prospective student. Having that positive relationship in the beginning can encourage the student to go through the enrollment process.
always good to build relationship first .
Building relationships with candidates is essential to help them make an appropriate decision. Developing the process ethically involves knowing how to communicate in a transparent, courteous, and pleasant manner.
Learning that Attitude makes up 50% of a successful sales person shocked me. I am going to apply this to every situation, in my personal and professional life, having a good attitude no matter the situation is very important.
The importance of having a framework.
Admissions interviews were a one-sided information interrogation. In an ethical enrollment process, this stage involves both parties learning about needs and wants and exploring fit. Helping an individual be an active participant in understanding their current situation and where they want to be. From there they can set goals and take specific steps to reach those goals.
Developing relationship and raport is also very critical in the enrollment process. Remember the product knowledge skill it is about helping them move forward with their own best decision. In the fourth stage, the admissions professional and the student work together to move forward with their decision.
To establish a specific framework to ensure that the enrollment process is conducted in the highest level of efficiency and consistency. The enrollment process is such a critical part, not only for the school, but for prospective students to explore career goals and to determine if the student and school are a good fit. Developing relationship and raport is also very critical in the enrollment process. Remember the product knowledge skill it is about helping them move forward with their own best decision.
In the fourth stage, the admissions professional and the student work together to move forward with their decision. It might be to attend your school, but it might also be to think about it for a while. They may decide to enter the military or not to go to school at all. An ethical enrollment process requires you to be a professional in understanding all these options. Remember the product knowledge skill it is about helping them move forward with their own best decision.
Having a framework is necessary, it allows for your department to see what is and isn't working as well as if the admissions process is efficient. In admissions it is important to know how to build rapport and connect with the potential students to know if it is mutually a good fit for the student and program.
Admissions is really about building a connection. The school is trying to show students why it’s a great place for them, and students are showing why they’d be a great fit. It’s about getting to know each other. And sometimes, through that process, you realize the student might actually thrive even more somewhere else — and that’s a good thing, because the goal is to help them find the best place to grow.
I learned that Admissions is about selling the school to the prospective student, and the student selling themselves to the school. There has to be a relationship that is developed between the student and the school. During the relationship building process you may discover that the student is better off at a different school.
