Exploring the Prospect's Environment | Origin: AD108R
This is a general discussion forum for the following learning topic:
Best Practices in an Ethical Enrollment Process --> Exploring the Prospect’s Environment
Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.
This is great! So wonderful to learn about what options they are already using or not using to overcome their stumbling blocks. I tend to talk too much, and not listen enough about what they're already using instead of throwing out solutions first.
The difference between focused listening and global listening made me understand how I should apply group listening to students. Focused listening can simply not be good enough to understanding a student because can lead to biases of wanting a conversation to head a certain way, perhaps to get to a point to end the conversation rapidly.
Listening can happen in several different forms. It is important to allow time for each kind of listening when speaking with anyone professionally.
Listening is important in any business. However, helping someone enroll in the school will change their life course and conversations must be taken seriously so that it is a good match and mutually beneficial. Learning about the listening strategies when one on one or in a group is pertinent to establishing a relationship and being able to properly place the student. Very helpful module.
Listening can be applied to many areas but in the admissions process you should understand the challenges and goals of the student
This is very helpful information, Listen, Think and Speak.
And then the reframing of questions to get the student to open up about possible challenges.
The concept of Global Listening is really interesting and absolutely essential. It was eye-opening how often we drift into Internal Listening.
Identifying the challenges to your prospect's enrollment is important so you can suggest potential solutions.
Learning the art of asking great questions helps you identify the prospect's wants, needs, and challenges sooner.
It takes no only listening but asking effective questions to determine if a student is a right fit or if my program is a right fit for them.
The tools addressed in this module are essential for maximizing engagement with prospective students for the purpose of gathering information to explore the interest, needs, and potential challenges of the student, in order to provide solutions and resources. Asking the right questions and actively listening will help to gain a thorough scope of each students environment and situations that may have an impact of the successful completion of the program. I am definitely going to restructure questions to avoid using the word "why"... I see the psychology behind this technique, and will begin to reframe common questions.
This is great information! listening is a foundational skill that drives success. Better communication, stronger relationships, and improved outcomes.
I liked the technique called "reframing" the question!
