Creating Value for Your Customer | Origin: RT105
This is a general discussion forum for the following learning topic:
Raising the Bar to 'First-Class' Customer Service --> Creating Value for Your Customer
Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.
I have learned the delivering of exceptional customer service demonstrates loyalty and drive a business to growth.
Creating real value for customers means going far beyond simply delivering a product or completing a transaction. It’s about truly understanding what matters to them, anticipating their needs, resolving issues effectively, and making them feel genuinely heard and appreciated. Every interaction—whether it’s a quick question or a major concern—is an opportunity to show care, professionalism, and commitment.
To bring this into practice, I’ll make it a priority to listen closely and understand each customer’s unique situation. I’ll tailor my communication and support to fit their needs, aiming to not just meet expectations but exceed them. By being attentive, proactive, and solution-oriented, I can help create a positive experience that builds trust and encourages long-term loyalty. Ultimately, it’s about making each customer feel like they matter—because they do.
Introduce staff and students who can make a potential personal connection with prospective student.
Giving first class customer service through communication & faster support not only with students but within the community goes along way.
Creating value for the customer means going beyond just delivering a product or service—it’s about understanding their needs, solving their problems, and making them feel genuinely supported and appreciated. Value is created through every interaction, whether through helpful communication, timely service, or personalized attention.
I intend to apply this by actively listening to what customers truly need and tailoring my approach to meet those needs. I’ll focus on building trust, offering thoughtful solutions, and ensuring that each experience leaves a positive and lasting impression. By doing so, I can contribute to stronger customer relationships and long-term loyalty.
The image of the institution should go just beyond pictures and testimonials. Processes should also be a part of it. How is the admissions process streamlined to make it easier for the student to apply and be accepted? Is the acceptance process smooth and efficient? What about student services? Instruction and grades? It is easy to paint an image of what could be possible at a university, however, there needs to more substance to the processes to make the students feel they bought into something valuable.
Every single person at this institution has a role in providing customer service. This means we need to be mindful of how we present ourselves and continue to maintain a positive and enriching environment for the students with every interaction.
Our jobs at any university are the result of providing great customer service. The image of the university depends on it as well.
First impressions says a lot about your institution. It could be from visiting the campus for the first time or scrolling on the website for the first time, either scenario must be inviting and welcoming for the student/visitors. These can prove to be your most important Touchpoint.
these students come into this school most of them never having any experience so it is very important that good customer service be applied because they will allways have that and carry it into the industry. higher quality higher pay
by listening to our students, we learn their needs and note their complaints; this way we will have a chance to fix the problems and improve...
In a sense our students are customers; so we have to give the best customer service to our students so that they will continue and through the word of mouth find us more students
Student satisfaction begin well before the first day of class. It begins the first time the potential student makes contact with the school.
Positive customer service for the students has an affect on the future of the student, the institution and the community. The customer service the student receives will reflect in their future employment. The employers impression of the student will reflect on the institution.
Every department at the college should be trained to provide excellent customer service.
By understanding touchpoints and the way we intteract with customers will allow us to build our reputation within the community.
In this profession, the customer service provided to the student is what helps the University stay in business but also be top of mind for students. This can be mastered by ensuring the University has a user-friendly website, exciting and informative campus tours, and hiring employees who are passionate about what they do. All in all, it is always about the students!
Good customer service is good for the company. Having happy students will mean we will get many more students. Looking at the external touchpoints is a good idea. I like the idea of sharing success stories on the school website. The school should be aware of the external customers too- like the employers, alumni, and community events.
I learned that having and maintaining great customer service are really important to the institution. First impressions to prospective students are important too.
