Creating Value for Your Customer | Origin: RT105
This is a general discussion forum for the following learning topic:
Raising the Bar to 'First-Class' Customer Service --> Creating Value for Your Customer
Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.
Every single person at this institution has a role in providing customer service. This means we need to be mindful of how we present ourselves and continue to maintain a positive and enriching environment for the students with every interaction.
Our jobs at any university are the result of providing great customer service. The image of the university depends on it as well.
First impressions says a lot about your institution. It could be from visiting the campus for the first time or scrolling on the website for the first time, either scenario must be inviting and welcoming for the student/visitors. These can prove to be your most important Touchpoint.
these students come into this school most of them never having any experience so it is very important that good customer service be applied because they will allways have that and carry it into the industry. higher quality higher pay
by listening to our students, we learn their needs and note their complaints; this way we will have a chance to fix the problems and improve...
In a sense our students are customers; so we have to give the best customer service to our students so that they will continue and through the word of mouth find us more students
Student satisfaction begin well before the first day of class. It begins the first time the potential student makes contact with the school.
Positive customer service for the students has an affect on the future of the student, the institution and the community. The customer service the student receives will reflect in their future employment. The employers impression of the student will reflect on the institution.
Every department at the college should be trained to provide excellent customer service.
By understanding touchpoints and the way we intteract with customers will allow us to build our reputation within the community.
In this profession, the customer service provided to the student is what helps the University stay in business but also be top of mind for students. This can be mastered by ensuring the University has a user-friendly website, exciting and informative campus tours, and hiring employees who are passionate about what they do. All in all, it is always about the students!
Good customer service is good for the company. Having happy students will mean we will get many more students. Looking at the external touchpoints is a good idea. I like the idea of sharing success stories on the school website. The school should be aware of the external customers too- like the employers, alumni, and community events.
I learned that having and maintaining great customer service are really important to the institution. First impressions to prospective students are important too.
By reading reviews we can improve and attract new customers
When a client is treated badly, the echo is bigger than when they are treated well.
Just like if you treat it well you will have a customer for life.
We need to make our best attempt to present our institution in a positive light to our students, their future employers, and the community. When a student comes to campus, we need to make that experience the best that it can be. If we will just take our time and show each potential student, and their family, how much we care, it can make a huge difference in how our college is perceived.
A good image in the community will go a long way in making the institution more appealing to prospective students. If they see the community interacting with the institution and vice versa, it will create a positive image and draw the student to want to be involved.
This is a reminder that interaction with our educational institutions (initially) should be engaging, thought provoking, compelling experiences that leaves a person (prospect, business partner or Not?) gratitude filled.
Foster a welcoming and inclusive campus culture where students feel valued, respected, and supported. Encourage faculty and staff to lead by example in demonstrating empathy, compassion, and a commitment to student success.
