Creating Value for Your Customer | Origin: RT105
This is a general discussion forum for the following learning topic:
Raising the Bar to 'First-Class' Customer Service --> Creating Value for Your Customer
Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.
There is a whole experience related to customer service that is multifaceted, visual, audio and personal.
Customer service plays a critical role in maintaining key touchpoints with customers. These touchpoints—both internal and external
Priority customer service is of the utmost importance. This affects all aspects and bleeds into one another at the University level.
I learned that you can create value for students by personalizing their experience to be relevant to them. You can do this by finding out their personal needs and preferences and respecting and focusing on those things.
Delivering the best customer service is ensuring all individual needs are met in a welcoming manner.
I have learned that your customer(students) should be the main focus when focusing on customer service, because without them, we would not be able to successfully run the company. Make sure they immediately feel valued and are in a warm and welcoming environment.
Evaluating touchpoints regularly is important because it allows is to consistently evolve in how we reach our customers. This includes not only our internal customers but our external as well.
Institutions can successfully create value for their internal and external customers by ensuring every touchpoint with every customer is done in a positive emotional manner while creating an experience tailored to how they want to experience your institution.
Being genuinely engaged with customers is a powerful way to create a positive experience. I also appreciate that the training emphasizes our ability to influence how customers perceive us and how they feel about their interactions.
The decision to attend your business (School) Starts before they even come on campus. Make sure you have everything the potential student (customer) will need in advance. be polite, prompt and engaged with the student.
Delivering optimal customer service will drive customers to want to want to return and continue supporting your business.
For a business to become successful we need to have our customers as our number one priority. We also need to be a personable as possible.
I have learned that if you want a successful business, the first priority is to deliver excellent customer service and put the customer first.
I have learned the delivering of exceptional customer service demonstrates loyalty and drive a business to growth.
Creating real value for customers means going far beyond simply delivering a product or completing a transaction. It’s about truly understanding what matters to them, anticipating their needs, resolving issues effectively, and making them feel genuinely heard and appreciated. Every interaction—whether it’s a quick question or a major concern—is an opportunity to show care, professionalism, and commitment.
To bring this into practice, I’ll make it a priority to listen closely and understand each customer’s unique situation. I’ll tailor my communication and support to fit their needs, aiming to not just meet expectations but exceed them. By being attentive, proactive, and solution-oriented, I can help create a positive experience that builds trust and encourages long-term loyalty. Ultimately, it’s about making each customer feel like they matter—because they do.
Introduce staff and students who can make a potential personal connection with prospective student.
Giving first class customer service through communication & faster support not only with students but within the community goes along way.
Creating value for the customer means going beyond just delivering a product or service—it’s about understanding their needs, solving their problems, and making them feel genuinely supported and appreciated. Value is created through every interaction, whether through helpful communication, timely service, or personalized attention.
I intend to apply this by actively listening to what customers truly need and tailoring my approach to meet those needs. I’ll focus on building trust, offering thoughtful solutions, and ensuring that each experience leaves a positive and lasting impression. By doing so, I can contribute to stronger customer relationships and long-term loyalty.
The image of the institution should go just beyond pictures and testimonials. Processes should also be a part of it. How is the admissions process streamlined to make it easier for the student to apply and be accepted? Is the acceptance process smooth and efficient? What about student services? Instruction and grades? It is easy to paint an image of what could be possible at a university, however, there needs to more substance to the processes to make the students feel they bought into something valuable.
