Foster a welcoming and inclusive campus culture where students feel valued, respected, and supported. Encourage faculty and staff to lead by example in demonstrating empathy, compassion, and a commitment to student success.
Loving and caring heart is not enough. Focusing on the customers wants and needs is just as important
Students are critical to our success and we need to treat them as such. The more we assist them throughout their journey, the more they will have positive memories and pass that on to future customers.
Good customer service does not only benefit students
Our students are our customers and we need to make sure they have everything they need. They are the reason we are here & they deserve the best!
Customer serviced extends to future employers of our students.
Our Students are our Customers. Customer Focus is essential in our business
Having students is the key to school's success we want to make it a great and enjoyable experience for them.
Building a customer relationship is far beyond between the customer and the school. It surpasses to the community. The community can be a positive or negative influence to prospective students as our students come from the community. So it is paramount that as schools we engage with the community on a more personal level as well.
Just because students come to institutions to learn, doesn't make them not customers. Without them there would be no business or pay. We need to treat every student as a customer and make sure their experience is beyond their satisfaction.
Everything we do is designed to improve customer service
It's important to develop a connection and trust with the student.
The perception of our institution goes far beyond just pleasing the students. It is important to make sure anyone who engages with our company, whether physically, electronically, or over the phone, is met with gratifying results and a positive attitude.
First impression if key. Customer focus is key. A welcoming smile and answering questions right away is key.
Positve experiences on the part of the customer will want them to return.
Customers are everything and your external customers definitely can be a make or break since good news travels fast, but bad news travel faster. That is why it is important to make sure that every touchpoint experience is a positive one and will reflect well on the insitution. Marketing is ever evolving so it is important too that your touchpoints are up to date and that your customer service is amazing.
First impressions and personal connections means a lot to students because they will be spending a lot of time at the school. They would want to feel safe and supported. With the positive support and experience, they will leave the school with good memories and will want to recommend our school to others. It's a win win for everyone!
All employees can be the face of an institution so it is important that administration foster a positivity energy that staff can share throughout daily interataction with students. First impressions are key to moving forward and retaining.
To create value for a customer, you have to provide them with a positive experience. This can be done by making thier experience as seamless and comfortable as possible. Having adequate signage, friendly faces to direct them and creating positive touches right off the bat can generate a positive experience for the student.
You should always be improving the way your school or company conducts themselves and it is very important to set a standard when it comes to first impressions or the first time you are interacting with a prespective student or consumer.
