Customer service is of utmost importance. The customers needs are high priority, and should be handled with care and consideration. Taking the time to listen to customers and meet their needs is very important.
Quality customer service is its own marketing.
Really Interesting how Customer service drives an organization
Great customer services shows you value the customer.
Customer service is very important as it brings the brand closer to the customer, boosts sales and adds value to a brand. It's a win win for both companies and customers if customer service is prioritized.
Customer service is mainly based on customer connections and satisfactions. Without the customer being satisfied, that would lead to a decrease in business and losing those customers. Always be sure to let the customer leave happy and satisfied that way you are sure that they will always come back.
Customer service is the reason customers return to any business. It is vital in retaining business and keeping momentum
The evolution of what 'customer service' means over the years is quite interesting. What is defined as 'good customer service' may mean something completely different in 50 years.
Customer service is the cornerstone of any higher education organization
Customer service is a forever growing thing that regularly changes, and shifts focus to meet customer's needs. It has altered the way that companies deliver their customer service as well as changed the way that customers themselves expect the service to be. Whether it is purchasing something, online, in store, or even just reading about it on the internet, customer service has a presence that has to be strong or else the company may not do too well.
Giving customers or students really good service goes along way. They normally return back for other help knowing they will get the help they needed.
Customer service is likely the most important aspect of any business.
I found the history of how as a country we became so customer service centric and how that lined up with the different decades. It is so true that customer service is ever changing and the forfront of every business and can really make or break a company. I do find the statement interesting of how everyone wants to seem like the corner store but have the global pricing of Walmart, because I do see that want for being accessible but also attracting customers with good pricing. As a customer I know that having companies who are responsive and friendly/ down to earth is definitely something that I value and can see a lot of truth in what was covered.
Our school's internal customers (the students) can influence external customers (such as employers) whcih is why customer service is so important for all departments and staff.
I learned that customer service trends will continue to evolve, and we have to be open to it. What worked ten years ago is probably the bare minimum expectation of a customer today. That is why it is important to stay a step ahead by always making a conscious effort to provide the best customer service every interaction with customers. IN the case of an educational institution, the cutomer is the student.
Listening to students and their families. Here what it is that they are looking for . . . is your school a good fit for the student?
I learned that customer service is essential in higher education. Our students are our customers, as we would not exist without them. It’s not about going “above and beyond”, but doing right by the customer each and every day through consistency and integrity. Keeping up with the evolution of technology is allow our university to stay ahead of the curve and provide the best resources for our customers; our students. I intend to apply what I have learned by staying true to who I am as a person and upholding a high level of integrity. I do this by following through with what I say I will do and providing the best experience to each student I encounter each day, no matter what journey the student faces.
To have the mindset of treating customers how you would want to be treated. Make them feel good and positive about their experiences that they would want to tell others (online), friends, and family. Doing so builds good reputation, relationships, and a successful business.
Communication is key when creating a customer-centered environment. Having multiple outlets is important in higher education because students come from all backgrounds and skill-sets. Keeping it personal and in-house is important to mainting a personal relationship.
Customer service has changed over time. In today's age, it is imperative to offer great customer service to stand out. Many large companies are bringing thier customer service back to in-house to compete with the smaller more intimate companies.
