Bill McGrath

A successful online course must use several domains including media. The structure of the course will increase the learning possibilities.

Customer service is the cornerstone of any higher education organization

Everyone has a role in a team. Each has a value as well as challenges. The key is to accept those challenges and move forward as a group

Collaboration is a teamwork approach to solve issues in the workplace but also create and reach goals

People do communicate in different ways but there are "norms" on how each generation does commuinicate

This allows the admission team to have a felxible approach to meet all dynamics of people