Today, customized, more conversational and face to face customer service are very important. Word of mouth is very effective to advertise a product; personal experiences, stories, face to face communications would convince the customers!
Customer service is continuously changing and improving through technology, social media and internet. So, we have to keep track of the trend and adjust our strategies accordingly; with old methods we can succeed.
I agree with everything being discussed here. I work in the education sector and providing excellent customer service to our students is every bit as important as receiving great service. The students we serve are our customers and everything should be done to ensure that they have a great educational experience while they are attending our school.
Consumer feedback is important, Negative feedback could cost you business but it can also give you incentive to make adjustments so the negativity does not continue.
The part that stood out to me was how great customer service helps grow companies just by word of mouth (people tell 9-12 people about an organization when they enjoy their customer service experience) and on the opposite side terrible customer service can be detrimental to a company/organization (people tell up to 20 people about their negative experience with an organization).
Customer Service should be one of the foundations to the Student Services office. As advisors we perform a service to the student body that will take them to their future. I say this because they get praises from us, information to help them complete their programs, and tools to get on track when they have academic issues.
Customer service plays a major part in a businesses success. The best way to ensure success is to take steps to improve customer service and use that to promote yourself.
Understanding the importance of customer service is imperative to any organization. Listening to your customers is what will help the organization improve. Understanding the branding of the organization is also key to great customer service. Utilizing technology is also imperative in today's society when it comes to exceptional customer service skills.
Great customer services is so important in any business and even more now that technology is playing a big part in how to run a business. Before a good reputation depended on word of mouth, but now the internet has made it easier to spread a customer experience to followers in the social medias that can be anywhere from 100 to 1000. Our students are our customers and providing them with a good customer experience while they attend the school is important so they can come back or recommend other students to the school.
Our students are our best clients they going to be the example of excellence and they can refer us more students
Good customer service is the soul of the business that will allow it to prosper.
Customer service is very important in any business. In higher education, it is important that we learn our students names and work hard to build positive relationships with them. As we build these relationships, the students will then become promoters of our colleges to others.
Finding the right balance between making sure the customer is satisfied and protecting the company's best interests can be difficult. Every company wants to make sure their customers are satisfied, but they also need to know when to stop catering to a customer who will never be satisfied.
Customer Service is most effective, efficient and appreciated when it is embedded deeply into the culture, mission and personal interest(s) of everyone involved in the customer/student experience. The impact (of great customer/student service) is far more appreciated and impactful when all efforts are 'organic' and 'uniform'.
Customer Service is the face of the company and to represent the company you have to understanding the needs of those you service. Personalization is the key to make your customer feel they are being heard. Looking to balance what is good for the company with what is needed by the customer is the key to making both parties achieve success.
Customer service allows a company learn better ways to keep their customers, as well as ways to improve customer satisfaction.
Actively seek and listen to feedback from customers. Use customers' feedback to make necessary improvements and adjustments to your service offerings.
customer service is vital in nursing
I have always heard its not what they did for you but how they made you feel. You make a customer feel valuable and they will be.
Comment on Samantha Casanova's post: Indeed!
