Recognizing that many adult learners may have fears in the beginning of their education, and help them transition as smoothly as possible to their role as a student.
Something I found helpful in this module was the mention of peer mentors during orientation and the students' first year. I intend to bring this information to the attention of my director in hopes of including our peer tutors as part of orientation.
you have to put yourself in the students shoes to really know where they are coming from
I forget that there are many reasons to come to school.
Retention depends on us meeting or exceeding student expectations. If we don't know what these expectations are, we can't very well address them. In this process, we need the ensure that our policies, procedures and processes are developed and examined from a student's perspective, as they are the customers being served.
Institution should be available to student at reasonable times.
I learned alot from this course. It is always important to consider the regulations on a day to day basis while also valuing student's and looking at it through their eyes.
Students are much more consumer friendly than in years past.
I learned quite a bit from this section. I think that the ability to put yourselves in the students shoes to understand their needs and where they are coming from is excellently prestented. I really enjoyed the part that addresses the potential fears students may have and how to help them feel comfortable with peer mentoring etc. To be able to provide stability for students and foster an enviroment where they are learning and feel like the information is relevant is so vital, and they did a great job highlighting that.
The content of this course is pretty good. Retention is really important if any college want to have sucess and a good reputation. Students are always the first priority.
I am happy to report our school seems to be addressing many of the suggested ideas that are presented in the student expectations rsection.
I have learned that to manage processes and student care to match student expectations, an institution needs to regularly evaluate and understand how students perceive the institution. Students must be cared for and provided an experience where they feel the value is greater than the cost.
It's really important to see from a student's perspective, in order to cater to their needs accordingly.
Keep in touch with students.
Make the Value Equation positive for the students
For me the biggest takeaway from this lesson was value of education needs to be geater than the cost.
I learned that it is important to a make sure the campus supports all the needs of the students. Having a schedule that fits around the students classes/home life is important and builds credibility.
When I was a student, I had the "traditional" higher education experience of a 4-year university and I do recall that helpfulness and excellent service did not seem to be among the top priorities of the institution. Now that I work at a private career college, I understand the difference - helpfulness and excellent service really are top priorities here!
There are various reasons why students decide to go to school and we need to make it worth it for them by offering the best customer service and top notch education. We are helping them further themselves and their career. We need to be as welcoming and helpful as possible to ensure that their transition into higher education is smooth and easy as possible.
Giving students prompt repsonses is great customer service.
Retention = Perceived Value/Cost! There are simple processes and policies we can implement to improve the student experience and increase retention
