I am happy to report our school seems to be addressing many of the suggested ideas that are presented in the student expectations rsection.
I have learned that to manage processes and student care to match student expectations, an institution needs to regularly evaluate and understand how students perceive the institution. Students must be cared for and provided an experience where they feel the value is greater than the cost.
It's really important to see from a student's perspective, in order to cater to their needs accordingly.
Keep in touch with students.
Make the Value Equation positive for the students
For me the biggest takeaway from this lesson was value of education needs to be geater than the cost.
I learned that it is important to a make sure the campus supports all the needs of the students. Having a schedule that fits around the students classes/home life is important and builds credibility.
When I was a student, I had the "traditional" higher education experience of a 4-year university and I do recall that helpfulness and excellent service did not seem to be among the top priorities of the institution. Now that I work at a private career college, I understand the difference - helpfulness and excellent service really are top priorities here!
There are various reasons why students decide to go to school and we need to make it worth it for them by offering the best customer service and top notch education. We are helping them further themselves and their career. We need to be as welcoming and helpful as possible to ensure that their transition into higher education is smooth and easy as possible.
Giving students prompt repsonses is great customer service.
Retention = Perceived Value/Cost! There are simple processes and policies we can implement to improve the student experience and increase retention
I am so glad to have read this. As instructors, we need to offer stability that is missing in their lives.
Student Expectations
What have I learned from this module?
- Students enroll for a variety of reasons.
- Students often don’t know what to ask or even expect when enrolling.
- Students have high expectations
How do I intend to apply it?
- Let Students know what resources are available to them and how to access them. Handouts, flyers, emails etc. could be used.
- Student resources need to be up to date. Perform regular checks, get feedback from employers as to latest trends and hiring needs.
It would integrate an induction and mentoring service for all newly admitted students to the Campus. Through the Academic Counselor, develop a series of workshops to support students.
Ensuring that the pros outweight the cons for what students will need to sacrifice in exchange for a quality education will keep retention numbers in satisfactory standing.
Making the transition from admissions to the classroom is important. New students need to be comfortable and at ease.
Getting an education is a means to an end in that students want to change their standard of living and enjoy their work day more by doing something that is challenging and brings them joy. I was so happy to read the recommendation NOT to use the words 'job placement." The words "job search assistance' are so much more appropriate. Also, it is extremely important to see throught he eyes of a student to improve customer service.
Implementing my current students more and use them as a resource, this may empower both incoming and current student.
Great reminder to look at things from the student's persective.
The stududent experince has to be a hollistic intentional experinece, focusing on the what the students needs are and how do we faciltate that while they are acheiving their academic endavors.
There are different levels of expectations the students have for their prospective institution, classroom experience, and their fellow classmates. As an institution and faculty/staff member, it is our job to ensure that we do our best to meet/exceed all of these expectations to the best of our ability. By meeting/exceeding their expectations, this will help improve retention efforts and make our students feel that our institution is student-focused, reliable, and stable.
